Jennifer Bayless

*** ***** ******

Deatsville, AL 36022

334-***-****

QUALITY ASSURANCE MANAGEMENT PROFESSIONAL

Contributing to Excellence with Integrity

SUMMARY

Highly accomplished and experienced quality assurance professional with a

record of achievement guiding all aspects of assuring quality and customer

satisfaction with a broad skill set that includes participation in the

green-field start up of a $1.4 billion dollar automotive production

facility.

Proven project management skills, including a materials lab equipment

acquisition and installation project, a warranty systems development and

implementation project, and an ISO9001:TS16949 Business Management System

development and deployment project. Well versed in legal contract

negotiations with both customers and suppliers.

Focused and results-oriented, able to direct and lead teams to successful

project completion, as well as build an excellent rapport with customers

and other external parties. A natural team leader, mentor, and motivator

who thrives in environments requiring a high level strategist, big-picture

thinker and hands-on leader. Has highly developed communications skills and

is comfortable speaking / presenting in front of large audiences.

CORE COMPETENCIES

Team Development and Leadership ? Project Management ? Budget Development ?

Financial Reporting ? Service Orientation ? Data Analysis and Reporting ?

Vision and Guidance ? Passion and Enthusiasm

PROFESSIONAL EXPERIENCE

Hyundai Motor Manufacturing Alabama, LLC Montgomery, AL 2003 -

Present

Assistant Manager, Quality Assurance

February, 2007 - Present

? Develop and prioritize work plan for Quality Assurance Team Members

using effective project management, while maintaining focus on Key

Performance metrics

? Support the effective and efficient operation of the QA Department

for field claim improvement

? Develop, negotiate and maintain all Warranty related contracts with

Distributors and Systems support groups

? Perform annual Distributor audits of their warranty and service

systems and procedures

? Responsible for warranty claim systems and processing, both to

customers and from suppliers

JENNIFER BAYLESS

PAGE 2

Hyundai Motor Manufacturing Alabama, LLC continued

? Manage overtime and other operational costs in area of

responsibility

? Evaluate assigned areas' Team member performance in accordance with

company policies including adherence to time/attendance policies and

performance metrics

? Oversee the Business Management system (TS16949) requirements and

manage the Operating and Expense budget for the Quality Assurance

Department

Specialist, QA

July, 2003 - February, 2007

? Developed warranty processing system criteria for reimbursement to

Distributors

? Developed warranty debiting system to suppliers and deployed to

supply base

? Performed warranty analysis of submitted claims from Distributors

against policy and reimbursed approved claims

? Maintained HMMA Warranty Policy & Procedure manual and Warranty and

Service Agreements

? Facilitated and resolved warranty claim issues between HMMA and

Distributors

? Assisted in development of external Campaign activity for the

Quality Assurance Department, coordinating budget, part pricing and

procurement

? Represented Quality Assurance during TS16949 Audit by coordinating

completion of all required documents and serving as spokesperson for

the department

? Served as Project Leader for the QA Materials Laboratory equipment

acquisition and installation, including bid selection process,

ordering all equipment within budget required, worked with

construction teams to ensure all timelines were met.

Hayes-Lemmerz, International Gainesville, GA 2001 -

2003

Quality Engineer/Supervisor-

June, 2001 - June, 2003

Engineer:

? Served as primary Quality/New Product Launch Engineer for Hayes'

Chrysler and Ford customers, traveling to customer locations, as

needed

? Served as supplier quality contact for all HLI suppliers

? Prepared for QS9000 semi-annual audits plant-wide, by ensuring

compliance to

Document and Data Control, Corrective and Preventive Action, and

Inspection and

Testing

? Participated in plant Kaizen continuous improvement projects to

reduce internal plant scrap and rework

? Responsible for the ongoing training of all inspectors to the

current customer standards, driving the correct disposition of

nonconformances at every step in the process

? Traveled to other Hayes-Lemmerz' plants, as needed, participating in

problem solving activities to improve issues, such as, high scrap

rates, customer rejects, product flow inefficiencies, etc.

Supervisor:

? Responsible for the Quality Control Lab personnel, including Quality

Control Technicians on each shift, one Quality Engineer, and QS9000

Document and Data Control Administrator

? Ensured the lab followed a strict housekeeping program, resulting in

excellent housekeeping and organization of the department

JENNIFER BAYLESS

PAGE 3

Thermalex, Inc. Montgomery, AL 1996 -

2001

Senior Quality Engineer -

December, 2000 - April, 2001

? Served as primary Quality Engineering contact for thirteen out of

twenty-two customers and all suppliers, traveling to locations, as

needed

? Responsible for implementation and maintenance of Preventive Action,

Mistake Proofing and Problem Solving programs, ensuring all responses

to customer complaints were issued by using a continuous improvement

problem solving method

? Responsible for Production Part Approval Process submissions to

assigned customers

? Responsible for day-to-day quality decisions regarding internal

product quality issues

Production Superintendent -

June - December, 2000

? Responsible for supervision of 60+ employees, including Supervisors,

Coordinators, Extrusion Press Operators, and Fabrication Operators

? Responsible for the production output of one 2750-ton Extrusion

Press and five Roller Resize Fabrication machines to achieve maximum

efficiency and minimum material defects

? Responsible for production scheduling to include staff utilization,

proficiency and development, expense management, technical leadership,

and proper utilization of equipment

Manufacturing Engineer -

August, 1998 - June, 2000

? Established overall process flow for extrusions and value added

operations

? Issued Failure Mode and Effects Analysis as necessary, reviewed and

modified as needed

? Performed time studies to improve process flow and eliminate non-

value added functions

? Responsible for Mistake Proofing process and documentation

? Worked with other departments to analyze and improve workflow

Associate Quality Engineer -

January, 1996 - August, 1998

? Served as primary Quality Engineer contact for customers and

suppliers, traveling to locations, as needed

? Assisted in the development of Thermalex's Quality System and

achievement of QS9000 registration for the company

? Responsible for corrective action programs, problem solving, root

cause investigation, and reporting

? Responsible for Production part Approval Process submissions, and on-

going development and maintenance of Failure Mode and Effects Analysis

? Responsible for day-to-day quality decisions regarding internal

product quality issues

System One Technical Recruiting Atlanta, GA

1995

Account Executive -

June - December, 1995

? Generated business in the Architectural, Engineering, Environmental

and Information Systems industries by researching the industries and

providing staffing solutions

JENNIFER BAYLESS

PAGE 4

EDUCATION

Bachelor of Science in Industrial Engineering, May, 1995

The University of Alabama, Tuscaloosa, AL

Associate in Arts, May, 1991

George C. Wallace Community College, Dothan, AL

Leadership Montgomery, Class XXVIII, May, 2012

Key Contributor of the Economic Development Team

Project Mission: To expand the revenue base by increasing the

retention rate of

emerging professionals in the River Region "Capital of Dreams"

Project Scope: Produce a Retention Video focused on the many benefits

of living in the

"Capital of Dreams". Share the video online, on DVD's, on PSA

broadcasts, and through

social media to combat the reasons people are leaving the River

Region after college

graduation and after separating themselves from the military.

Other Education and Training

? Undergraduate Teaching Assistant - The University of Alabama,

Spring Semester, 1995

? Intern Industrial Engineer - Delphi Harrison Thermal Systems, March

- December, 1994

? Fundamentals of Lean Manufacturing Training sponsored by SME

? American Society for Quality's Statistical Process Control, Failure

Mode and Effects Analysis, and Design of Experiments Training

? Hayes-Lemmerz Production System Lean Manufacturing Training (similar

to Toyota Production System

? Hayes-Lemmerz "Manage By Fact" Problem Solving and Value Stream

Mapping Training

HONORS:

? Institute of Industrial Engineers Outstanding Senior Award, 1994-95

? 1997 Thermalex, Inc. Presidents Award - Service to the company

above and beyond

the call of duty

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