Quality Assurance Engineer
Resume:
Jennifer Bayless
Deatsville, AL 36022
QUALITY ASSURANCE MANAGEMENT PROFESSIONAL
Contributing to Excellence with Integrity
SUMMARY
Highly accomplished and experienced quality assurance professional with a
record of achievement guiding all aspects of assuring quality and customer
satisfaction with a broad skill set that includes participation in the
green-field start up of a $1.4 billion dollar automotive production
facility.
Proven project management skills, including a materials lab equipment
acquisition and installation project, a warranty systems development and
implementation project, and an ISO9001:TS16949 Business Management System
development and deployment project. Well versed in legal contract
negotiations with both customers and suppliers.
Focused and results-oriented, able to direct and lead teams to successful
project completion, as well as build an excellent rapport with customers
and other external parties. A natural team leader, mentor, and motivator
who thrives in environments requiring a high level strategist, big-picture
thinker and hands-on leader. Has highly developed communications skills and
is comfortable speaking / presenting in front of large audiences.
CORE COMPETENCIES
Team Development and Leadership ? Project Management ? Budget Development ?
Financial Reporting ? Service Orientation ? Data Analysis and Reporting ?
Vision and Guidance ? Passion and Enthusiasm
PROFESSIONAL EXPERIENCE
Hyundai Motor Manufacturing Alabama, LLC Montgomery, AL 2003 -
Present
Assistant Manager, Quality Assurance
February, 2007 - Present
? Develop and prioritize work plan for Quality Assurance Team Members
using effective project management, while maintaining focus on Key
Performance metrics
? Support the effective and efficient operation of the QA Department
for field claim improvement
? Develop, negotiate and maintain all Warranty related contracts with
Distributors and Systems support groups
? Perform annual Distributor audits of their warranty and service
systems and procedures
? Responsible for warranty claim systems and processing, both to
customers and from suppliers
JENNIFER BAYLESS
PAGE 2
Hyundai Motor Manufacturing Alabama, LLC continued
? Manage overtime and other operational costs in area of
responsibility
? Evaluate assigned areas' Team member performance in accordance with
company policies including adherence to time/attendance policies and
performance metrics
? Oversee the Business Management system (TS16949) requirements and
manage the Operating and Expense budget for the Quality Assurance
Department
Specialist, QA
July, 2003 - February, 2007
? Developed warranty processing system criteria for reimbursement to
Distributors
? Developed warranty debiting system to suppliers and deployed to
supply base
? Performed warranty analysis of submitted claims from Distributors
against policy and reimbursed approved claims
? Maintained HMMA Warranty Policy & Procedure manual and Warranty and
Service Agreements
? Facilitated and resolved warranty claim issues between HMMA and
Distributors
? Assisted in development of external Campaign activity for the
Quality Assurance Department, coordinating budget, part pricing and
procurement
? Represented Quality Assurance during TS16949 Audit by coordinating
completion of all required documents and serving as spokesperson for
the department
? Served as Project Leader for the QA Materials Laboratory equipment
acquisition and installation, including bid selection process,
ordering all equipment within budget required, worked with
construction teams to ensure all timelines were met.
Hayes-Lemmerz, International Gainesville, GA 2001 -
2003
Quality Engineer/Supervisor-
June, 2001 - June, 2003
Engineer:
? Served as primary Quality/New Product Launch Engineer for Hayes'
Chrysler and Ford customers, traveling to customer locations, as
needed
? Served as supplier quality contact for all HLI suppliers
? Prepared for QS9000 semi-annual audits plant-wide, by ensuring
compliance to
Document and Data Control, Corrective and Preventive Action, and
Inspection and
Testing
? Participated in plant Kaizen continuous improvement projects to
reduce internal plant scrap and rework
? Responsible for the ongoing training of all inspectors to the
current customer standards, driving the correct disposition of
nonconformances at every step in the process
? Traveled to other Hayes-Lemmerz' plants, as needed, participating in
problem solving activities to improve issues, such as, high scrap
rates, customer rejects, product flow inefficiencies, etc.
Supervisor:
? Responsible for the Quality Control Lab personnel, including Quality
Control Technicians on each shift, one Quality Engineer, and QS9000
Document and Data Control Administrator
? Ensured the lab followed a strict housekeeping program, resulting in
excellent housekeeping and organization of the department
JENNIFER BAYLESS
PAGE 3
Thermalex, Inc. Montgomery, AL 1996 -
2001
Senior Quality Engineer -
December, 2000 - April, 2001
? Served as primary Quality Engineering contact for thirteen out of
twenty-two customers and all suppliers, traveling to locations, as
needed
? Responsible for implementation and maintenance of Preventive Action,
Mistake Proofing and Problem Solving programs, ensuring all responses
to customer complaints were issued by using a continuous improvement
problem solving method
? Responsible for Production Part Approval Process submissions to
assigned customers
? Responsible for day-to-day quality decisions regarding internal
product quality issues
Production Superintendent -
June - December, 2000
? Responsible for supervision of 60+ employees, including Supervisors,
Coordinators, Extrusion Press Operators, and Fabrication Operators
? Responsible for the production output of one 2750-ton Extrusion
Press and five Roller Resize Fabrication machines to achieve maximum
efficiency and minimum material defects
? Responsible for production scheduling to include staff utilization,
proficiency and development, expense management, technical leadership,
and proper utilization of equipment
Manufacturing Engineer -
August, 1998 - June, 2000
? Established overall process flow for extrusions and value added
operations
? Issued Failure Mode and Effects Analysis as necessary, reviewed and
modified as needed
? Performed time studies to improve process flow and eliminate non-
value added functions
? Responsible for Mistake Proofing process and documentation
? Worked with other departments to analyze and improve workflow
Associate Quality Engineer -
January, 1996 - August, 1998
? Served as primary Quality Engineer contact for customers and
suppliers, traveling to locations, as needed
? Assisted in the development of Thermalex's Quality System and
achievement of QS9000 registration for the company
? Responsible for corrective action programs, problem solving, root
cause investigation, and reporting
? Responsible for Production part Approval Process submissions, and on-
going development and maintenance of Failure Mode and Effects Analysis
? Responsible for day-to-day quality decisions regarding internal
product quality issues
System One Technical Recruiting Atlanta, GA
1995
Account Executive -
June - December, 1995
? Generated business in the Architectural, Engineering, Environmental
and Information Systems industries by researching the industries and
providing staffing solutions
JENNIFER BAYLESS
PAGE 4
EDUCATION
Bachelor of Science in Industrial Engineering, May, 1995
The University of Alabama, Tuscaloosa, AL
Associate in Arts, May, 1991
George C. Wallace Community College, Dothan, AL
Leadership Montgomery, Class XXVIII, May, 2012
Key Contributor of the Economic Development Team
Project Mission: To expand the revenue base by increasing the
retention rate of
emerging professionals in the River Region "Capital of Dreams"
Project Scope: Produce a Retention Video focused on the many benefits
of living in the
"Capital of Dreams". Share the video online, on DVD's, on PSA
broadcasts, and through
social media to combat the reasons people are leaving the River
Region after college
graduation and after separating themselves from the military.
Other Education and Training
? Undergraduate Teaching Assistant - The University of Alabama,
Spring Semester, 1995
? Intern Industrial Engineer - Delphi Harrison Thermal Systems, March
- December, 1994
? Fundamentals of Lean Manufacturing Training sponsored by SME
? American Society for Quality's Statistical Process Control, Failure
Mode and Effects Analysis, and Design of Experiments Training
? Hayes-Lemmerz Production System Lean Manufacturing Training (similar
to Toyota Production System
? Hayes-Lemmerz "Manage By Fact" Problem Solving and Value Stream
Mapping Training
HONORS:
? Institute of Industrial Engineers Outstanding Senior Award, 1994-95
? 1997 Thermalex, Inc. Presidents Award - Service to the company
above and beyond
the call of duty
Contact this candidate