Customer Service Manager

Natasha M. Huff

*** ******** **** ***** ****, NC . 27513

Phone: 704-***-**** Email: **********@*****.***

Objective: To obtain a position where I can utilize my knowledge, skills, and expertise in the Human Services or Billing

collection field.

Education and Training:

2010 Bachelor of Science in Human Service- Springfield College, Springfield, Ma

2007 Associates in Science in General Business Studies- Goodwin College, East Hartford, CT

EMPLOYMENT HISTORY

2003-2013 Customer Billing Specialist1

Ikon Office Solutions, Glastonbury, CT

Maintain and completion of daily reports, Provide Superior Customer Service and support teammates with

account delegations, Support manager by handling team responsibilities, intensify of service determined by level

of care provided.

2001-2003 Member Service Representative

Aetna US Healthcare, Hartford, CT

Managed high call volume for managed health care, Assist members with various situations involving insurance

coverage, Update and Edit insurance policies during open enrollment season. Specialize in problem

solving and assure policies were honored.

2000-2001 Patient Financial Services

ARS, KForce Temp Agency, Hartford, CT

Managed portfolio of charged off accounts, meet monthly collection goals by calling consumers, gather

information on aging accounts, Verify and update insurance benefits on patient accounts, Review and

resubmit patient outstanding claims, Assist patients with delinquent billing questions.

2012-2013 Volunteer- Sexual Assault Crisis Counselor

S.A.C.S. New Britain, CT

Answer Sexual Assault line, Provide information to victims, refer clients to hospital and often mandate reporting

to DCF. Advocate for Sexual Assault victims in Emergency Room, provide emergency shelter in case by case

situation.

2008-2011 Intern- Residential Counselor/Case Manager

Social Butterflies -Hartford, CT

Crisis Intervention, Problem solving, Group dynamics, Acting as advocate and reporting adverse occurrences,

Complete intake reviews and determine level of needs.

2009-2010 Intern- Hotline Counselor

Prudence Crandall Center -New Britain, CT

Answer hotline and provide crisis intervention, Case by Case counseling, required to report and access

situations, Provide information and referrals to ongoing PCC services,

Assist with housing placement for women and children.

Additional Information

• Excellent verbal and written communication skills; excellent writer

• Extensive interpersonal skills: customer service, case management, counseling, advocacy

• Well developed, diverse organizational skills

• Office management skills: telephone, scheduling, reception, filing, multi-tasking, etc.

• Perform an unlimited range of confidential, complex and varied duties

• Quick learner with ability to problem solve; able to work independently or as team member

• Hard working, motivated, reliable and trustworthy

• Positive attitude and ability to work well with others as well as independently

• Professional leadership and time management skills.

• MS Word, Data entry/Processing, Graphics, Web research, Argus and National Systems, Medical Manager, IDX, GPMS,

and Medical Terminology; All Scripts and Personal computers.

• Punctual and reliable

References upon Request

Contact this candidate