Customer Service Assistant

Michelle Pendleton

Office Administrator at A Better Solution In Home Care, Inc.

***.*********@*******.***

Summary

Seeking a challenging position that will utilize my skills and abilities and allow for my technical skills,

customer service and work ethic to be strengthened.

Experience

Office Administrator at A Better Solution In Home Care, Inc.

April 2008 - Present (5 years 6 months)

Responded to customer inquiries and complaints

Answered 75+ phone calls/day, took messages, and assisted with general questions

Used a wide range of office software, including email, spreadsheets, and databases

Developed and implemented new administrative systems such as record management, recording office

expenditure and managing the budget

Organized the office layout and maintained supplies of stationery and equipment

Reviewed and updated health and safety policies and ensuring they were followed

Arranged regular testing for electrical equipment and safety devices

Caregiver at In Home Supportive Services

2006 - 2012 (6 years)

Assist with daily living activities. Bathe, cook, administer medication, etc.

Collector at Plaza Associates

March 2006 - May 2008 (2 years 3 months)

Provided customer service and advised customers of necessary actions for debt repayment

Located and notified customers of delinquent accounts by mail and telephone (outbound calling)

Received payments and posted amounts paid to customer accounts

Confirmed with customers by telephone to determine reasons for overdue payments and to review the terms

of sales, service, or credit contracts

Located and monitored overdue accounts, using computers and a variety of automated systems

Recorded information about financial status of customers and status of collection efforts

Courses

G.E.D, General Education

Youth Opportunities Unlimited

General Education

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Diploma of Completion, Dental Assisting/Assistant

United Education Institute

Dental Assistant

Skills & Expertise

HIPAA

Home Care

Cpr Certified

Office Administration

Microsoft Office

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Fax

Copying

Typing

Education

United Education Institute

Diploma of Completion, Dental Assisting/Assistant, 2011 - 2012

Youth Opportunities Unlimited

G.E.D, General Education, 1995 - 1998

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Michelle Pendleton

Office Administrator at A Better Solution In Home Care, Inc.

***.*********@*******.***

Contact Michelle on LinkedIn

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Contact this candidate