Customer Service Manager

Location:

Posted:

October 05, 2013

Amanda Davis

St. Louis, MO. *3134

*****.********@*****.***

Summary of Skills and Qualifications

Computer skills Customer service Communication

Detail-oriented Organized Scheduling

Proactive Confidentiality Self-starter

Team player Conscientious Supervisory

Multi-tasking Professional Reliable

Representative Accomplishments

•Strong ability to multi-task, successfully handling projects and situations simultaneously

•Managed high pressure situations, consistently meeting assignment deadlines

•Ensured all employee records were maintained and kept confidential

•Resolved customer service issues to achieve highest possible level of mutual satisfaction

and customer retention

•Highly proficient in a wide variety of software packages: Microsoft Word, Excel,

PowerPoint, Aloha, and various Windows programs

Assistant Manager

Bandana’s BBQ Maryland Heights and St. Peters, MO 2010 - 2013

Waitress/Hostess

JJ’s Restaurant St. Charles, MO 2008 - 2009

Cocktail Waitress

HotShots Bar and Grill Bridgeton, MO 2006 - 2007

Waitress

Culpepper’s Restaurant Bridgeton, MO 2005 - 2006

Processor/Examiner

Town and Country Title, Inc. Maryland Heights, MO 2003 - 2004

Abstractor

Reliable Research Co. Overland, MO 2002 - 2003

Education and Training

Ritenour High School St. Louis, MO. June 2002

Midwest Institute Earth City, MO. June 2004

St. Charles Community College, St. Charles MO 2007 - 2010