Customer Service High School

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Michael R. Dunn

*** **** ****** **** *** #223, Apopka FL 32703

**********@*****.*** 321-***-****

QUALIFICATIONS:

. Advanced computer skills - Windows, MS Office, Lotus, Oracle, Mac,

and a variety of other programs.

. Various Office duties such as filing, faxing, copying, Data Entry

and answering a multi-line phone system.

. Ability to prioritize and remain focused on the essence of an

issue.

. Can easily adapt to any new implementation.

. Skilled at learning new concepts quickly while working well under

pressure.

. Possess excellent phone etiquette and interpersonal skills.

. 55+ Plus Words Typed Per Minute

. Successfully completed a 3 day long course of Landmark Education.

Experience

11/2012-Current Walmart/Sams Club

St. Robert, MO

Customer Service, greeting customers, responding to questions and giving

assistance while processing transactions. Removing un-purchased merchandise

and restock it in the appropriate areas as well as settling issues

pertaining to product pricing and UPC codes.

5/2011-7/2012 IBM/Career

Connection Inc

Boulder, CO

Ticket Creations within Lotus for Installing, changing/upgrading, disposing

of computer software products

Provide exceptional Customer Service by Phone and Email, Chat, Voicemail

correspondence. Creating Tickets, Modifying Tickets.

Software/Hardware/Procure Ticket Creations.

Provide Services for various Corporate Accounts such as Avis and RSC.

12/2010- 03/2011 Panera Bread

Comp. Rolla,

MO

Cashier/Dinning Attendant

Provide great overall Customer Service

Maintain Dinning Room cleanliness by completing daily opening and closing

tasks; i.e., cleaning Tables, chairs, and floors as well as maintaining

register counter area

Greeted customers promptly as well as answered customer questions and

requests courteously

7. 2007 - 5. 2009 Echostar

Communications Corp

Thornton, CO

Dish Network Loyalty Specialist/Sales Specialist

Customer Service Retention/Sales, Maintain excellent knowledge of products

and services in order to understand customers needs. Identify opportunities

to turn dissatisfied customers into happy customers. Contact customers via

Inbound & Outbound Phone Calls

11/06 - 7/07

Chipotle Restaurants

Phoenix, Az

Cashier Customer Service

Provide great overall Customer Service while recommending relevant add on

items.

Receive and process Fax and Phone to go orders

Trained as a Supervisor

Education

2006- 2007 Primavera Online High School

Phoenix, AZ

Online Core Classes

2003 - 2005 Columbine High School

Littleton, CO

Core Classes and Extra Curricular Activities

Contact this candidate