Customer Service Manager

K EESHA HARGROVE

*** ******* ***, *********, **, 252-***-****,

K ***********@*****.***

PROFILE OVERVIEW

Over seven years’ experience performing general office procedures, having an in depth

knowledge of office management principles, human resource operation and considerable

experience in bookkeeping were obtained. Also, had the opportunity to encourage students

to develop emotionally, socially, and academically, according to their individual needs.

While overseeing and leading workforce of high volume retail store, managing its

operations, including: sales and marketing, branding, hiring teams, training and

development, inventory and ordering, customer service and client relations.

OBJECTIVE

To obtain a position where I can maximize my skills in a challenging environment,

thus achieving a high degree of work efficiency.

EXPERIENCE

6/1/2006 TO PRESENT

HARGROVE HOME SERVICE INC.

HENDERSON, NC

A DMINISTRATION ASSIST ( INTERN)

• Performed various secretarial/clerical duties such as documenting, photocopying,

faxing, mailing, and organizing filing system, monitored and maintained the

organization’s website.

•Coordinated new-employee orientation, organized professional training/courses,

and assisted in employee recruitment

•Coordinated agendas for meetings with visitors and clients– arranged guest and

travel accommodations and organized the scheduling of meetings, conferences,

and events; distributed minutes for them

•

6/1/2010 TO 9/1/2012

G4S

DURHAM, NC

SECURITY O FFICER

• Responded to alarms and dispatched calls

•Educated visitors and office personnel about rules and regulations, forestalled

violation of rules by outsiders.

•Attended to visitors and guests during non-working hours; provided them with

information.

•

9/8/2008 TO 6/1/2010

DEPT. OF CORRECTION

MASON, NC

WARREN CORRECTIONAL

• Documented reports inmates

• Provided a safe/secure environment for the institution by enforcing security

regulations and watching for unusual events in assigned areas.

• Report and document security statuses

•

•

1/1/2009 T O 12/16/2011

AIM FOR LEARNING

HENDERSON, NC

TEACHER

• Developed a comprehensive curriculum for students grade K-12

•Identified and adapted teaching resources in order to meet the varying needs of

children with different learning abilities, learning abilities and special education

needs

•Suggested several methods of improving concentration in studies to students and

assisted the students in defining a good career path towards an established

future – Guided students on various career opportunities that could benefit

2/1/2007 TO 3/1/2009

BEST WESTERN

OXFORD, NC

FRONT DESK CLERK MANAGER/ NIGHT AUDITOR

• Made room reservations and provided information and services to

guests

them.

•

•

•

5/30/2005 TO 7/1/2013 BLOCKBUSTER HENDERSON, NC

RETAIL MANAGER

• Monitored and documented inventory stock levels for future orders.

•Managed and supervised, including sales, customer service and bill collection.

•Developed strong relationships with customers – maintained cordial relations with

existing and new customers

•

•

•Received payment for services and entered accounting information

•Compiled and checked daily records

•

EDUCATION

07/2010-01/2013

ASHFORD UNIVERSITY

B ACHELOR OF ARTS

•EARLY CHILDHOOD EDUCATION ADMINISTRATION

• NOTARY CERTIFICATE

expiration date 04/07/2018

•

R EFERENCES

References are available on request.

Contact this candidate