Engineer Software

Pat Nguyen US Citizen San Jose, CA M: 408-***-**** ****.****@*****.***

OBJECTIVE: A challenging position in IT Desktop Support or System Administrator with opportunity for growth.

SUMMARY:

Two degrees in Computer Science and Computer with more than 10 years IT Desktop Support experience, strong

knowledge in hardware, troubleshooting repairing skills, and administering systems and networks, and also skills in

data analyst, building queries. Quickly learn and master new technologies, successful working in both team and self-

directed settings.

SKILLS:

Languages: C, Java, Perl, Html, JavaScript, Visual Basic for Excel, Web2py, Assembly

Databases: MSSQL Server, MS SQL, Postgre SQL MS Access, MS Excel

Networks: TCP/ IP, UDP, subnet masking/design, network security, Firewall, VPN, routers, switches, VMWare,

Hyper-V.

Systems: Active Directory, Desktop support, Antivirus, Servers and Data Backup, SpiceWorks

EDUCATION:

Dec 2012 Bachelor of Arts, Computer Science UC Santa Cruz, CA

Bachelor of Science, Computer Engineering Hanoi University of Technology, Vietnam

EXPERIENCE

03/13 - 08/13 Nuvosun Inc, Milpitas, CA

IT Support Engineer / Software Engineer

● Troubleshooting and repairing printers, desktops, laptops, servers, smartphones on operating system MS Windows

98/XP/7/8, MAC, Android and Linux. Monitoring and troubleshooting networks, servers, Hyper-V, router, switches, VPN,

and bandwidth FTP sites, Email, Web hosting.

● Managed Windows Active Directory in Windows Server 2008 R2, Software license, and used SharePoint for IT

inventory.

● Design Database systems: add parameters to OPC server then add to system, execute SQL statements on demand

- from Solidsworks support cases, create queries in MSSQL 2008.

● Pull out data from MS Access in Parts and Vendors to MS Excel and post to Share Drive.

● Support servers such as Vistrian system, PDM, Quickbook, OTF system, Symantec Antivirus, backup and restore

servers, backup and restore database, support Parts and Vendors application.

09/07 - 08/10 EOPS Mission College, Santa Clara, CA

IT Assistant

• Used Pivot table and functions in MS Excel for analysis and statistics in EOPS student database

● Guided EOPS students on how to use computer for email, internet, MS Word, MS Excel, PowerPoint, online homework, and apply

online Financial Aid

● Helped counselors entering data, make appointments for EOPS students, and pick-up the phone at EOPS front desk

1999-2007 Alpha Inc - Vietnam

IT Support Engineer

● Troubleshooting and repairing printers, desktops, laptops, servers on operating system MS Windows, MAC, and

Linux.

● Support email, applications such as Microsoft Office, Outlook Express

● Backup and restore data, remove virus and malware.

● Monitoring networks, servers, router, switches, VPN

HONORS & AWARDS

Karl Pister Leadership Opportunity Award at UC Santa Cruz.

The Karl S. Pister Leadership Opportunity Program enables outstanding UC-qualified junior-level community

college transfer students to complete their undergraduate studies at UC Santa Cruz. The program provides a

$20,000 scholarship distributed over two years, mentoring and academic support, and assistance in finding paid or

volunteer summer work experience co-sponsored by private- and public-sector employers. Recipients will be

selected by the chancellor of UCSC from nominees submitted by the presidents of participating community colleges.

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