Customer Service Medical Assistant

Kelly J. Boeder

Mount Plymouth/Sorrento, FL *****

Phone 321-***-**** Mobile 407-***-**** E mail I r ******@*******.***

Experience

I have 20+ years of experience in the customer service field involving all aspects of consultation, office operations, and

retail sales including the use of Microsoft Office Excel, Word & Outlook, ServicePro industry software, EMR software.

Employment

Customer Service, Office Administration, Dispatch

Massey Services, Inc. G reenUp Landscape Division Longwood, FL M arch 2011

– May 2013

The Longwood service center was a fast paced office environment where a high level of organizational skills were

necessary to balance heavy incoming call volume against daily reports, direct customer contact, follow-up calls, and

collections. I was also responsible for service technician scheduling to ensure the highest level of customer service.

Caregiver, Patient Advocate, Attorney in Fact

Marion E. Cattelona November 1999 –

P resent

Due to health issues Ms. Cattelona (my aunt) could no longer take care of her daily household management and at her

request I was hired to assume those duties. Assigned as her Fiduciary in 2002 by the Veteran’s Administration, I

became her Attorney in Fact in 2004 and began managing all her financial and legal matters. I became her legal

guardian in 2006 and subsequently had to arrange for more comprehensive care than I was able to administer.

Customer Service, Refer ral Coordinator, Medical Assistant

Doctor Charles Morgan/Apopka Family Health Center, PA Apopka, FL August 2002

–April 2004

Hired by Doctor Charles Morgan as his front desk receptionist and remaining on staff as the referral coordinator when

t he practice was sold to Doctors Theresa Oakley and George Elias. My responsibilities extended to all aspects of office

operations and patient service including the role of medical assistant.

Customer Service, Sales, I nventory M anagement

Collector’s Choice Books Mount Dora, FL A ugust

1993 – October 1997

Collector’s Choice Books was a specialty store concentrating on reference books for the Antiques and Collectibles t rade.

M y duties included all aspects of store operations including sales, inventory management, office and financial

operations. I assisted with the installation of a new Purchase-Order-Sale & Inventory management system, and was

responsible for digitizing the store inventory.

E ducation

Windham Regional Vocational Technical School

W illimantic, CT

Post-secondary studies for Medical/Dental Office Management D iploma

awarded

T raining for National Board Certification in Chairside Dental Assisting National Board Certification

awarded 1986

Woodstock Academy Woodstock, CT

General courses of study with emphasis on Business D iploma

awarded

Special Qualifications

I have worked extensively with Microsoft Excel, Word, Outlook and QuickBooks and consider myself to be very adept

w ith them. I am also familiar with MS Access and Publisher, though not on as comprehensive a level. I possess very

strong organizational skills, excellent verbal and written communication skills, as well as exceptional phone etiquette

skills.

I n terests – Community Involvement

Member - AmVets Auxiliary Post #1992, M t Dora, FL

Past Mat ron - Composite Chapter #305 - Order of the Eastern Star, Orlando, FL

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