Customer Service Sales
Resume:
A NDRE INA D. GONZALEZ
**** ***** ******, ****** ******, CA 91977
*********@*****.***
WORK EXPER IENCE
Weill Cornell Medical College/Rockefeller University, NY (04/2010-06/2013)
Research Assistant
• Responsible for Researching and resolving issues while managing to
p rioritize workflow.
• Ut ilized MS word processing, Excel, Photoshop, I llustrator, JMP and
PowerPoint for calculations, graphs, presentations and reports.
• Supervised and t rained new personnel and Students.
• Maintenance of machinery, reagent preparation replacement, restocking and
l aboratory log book daily entries.
• Performance and analysis of Immunocytochemistry staining;
A rmani Exchange, NY (02/2010-06/2011)
• Met weekly sales goals and was able to build permanent clientele.
• Processing t ransactions, redirecting calls, emails and faxes while managing
work sales f low.
• Assisted in inventory and walk-through inspections.
• Set-up and organization of apparel display.
American Museum of Natural History, NY (09/2006-12/2009) Key Functions:
• Assisted students and visitors with ticket purchase, exhibit information and
access to facilities.
• Assisted with proper t ranslation/interpretation for exhibits, programs, shows
and dispensing of rental equipment services.
• Successfully controlled Planetarium show panels.
Banana Republic, New York, NY (11/2003-08/2006)
• Petite Department Sales Specialist. Provided customized service to selective
clientele and was responsible for tailoring needs.
• Provided in-person and on-the-phone customer service, sales, shipments,
returns and exchanges.
• Operated internal t ransport system for inventory and restocking purposes.
Cedecon Employment Agency, Woodside, NY (05/2002-10/2003)
• Created and provided listings for employers and candidates on a weekly basis.
• Clerical duties including heavy t raffic redirecting and forwarding calls,
faxing, xeroxing, appointment setting, scheduling, emailing, mailing, as well as
managing office networks and contacts.
• Prepared and t ranslated documents and sensitive information of legal nature
for notary public.
V IP insurance Agency, Woodside, NY (04/2001-05/2002)
• Provided clients with car insurance estimates and price comparison for
services.
• Contacted car dealerships and other agencies to obtain car and client records.
• Successfully provided same-day service and immediate car insurance.
ED UCAT ION
New York Medical Career T raining Center, Flushing, NY (1/2013-
3/2013)
EKG and Phlebotomy Technician Training Certification
H unter College, New York, NY (1/2008-6/2011)
B.S. degree in Medical Laboratory Science with honors (Overall GPA 3.7-
CUM LAUDE)
LaGuardia C.C., Long Island City, NY (8/2005-5/2007)
A.S. Liberal Arts: Mathematics and Science with Honors (Overall GPA 4.0-
SUMMA CUM LAUDE)
SK I L LS
• Accurate, reliable and focused on the timely completion of all assigned
t asks and responsibili ties.
• Experience with medical record data entry and
• Works well under pressure and t ime constrains within high-volume
environments.
• Able to supervise others and provide a positive and ethical
environment.
• Excellent communication skills in both spoken and wri t ten English and
Spanish.
ADD I T IONAL I N FOR MAT ION
Available to work all shifts and over t ime.
References available upon request.
Contact this candidate