Sales Customer Service

**** ******* **

E-mail: ***********@*****.***

Los Angeles, CA 90032

Mobile: 323-***-****

Profile

Dynamic, goal-oriented professional with years of experience in sales and

operations. Proven strengths in building customer relationships that

generate quota surpassing revenues.

Education

California State Polytechnic University, Pomona

December 2010

Bachelor of Science in Marketing Management with Emphasis in General

Marketing

Licenses and Certifications

Notary Public of California (Commission expires May, 21 2017)

Work Experience

Administration - Alpha Authoring & Mastering

August 2012 - January 2013

. Managed quality control inspection and adherence to standards as set

up by the company and coordinated up upper management on production;

. Preparing international and domestic air waybills and ensuring

shipments to customers are completed on time;

. Communicating through phone and email about customer inquiries on

shipments.

. Data entry into production systems and shipping schedules; and

. Accurate and timely invoicing and billing for customers.

Administration - G3 Mastering Solutions, Inc.

February 2012 - August 2012

. Data entry into production systems;

. Processing purchase orders that come in from customers;

. Communicate with customers on the phone to help them with their

questions and reported to upper management about customer concerns;

. Making sure purchase orders are completed on time; and

. Invoicing purchase orders for the accounting department.

Sales - Spectrablue, Inc.

February 2011 - January 2012

. Continually met monthly sales quotas set by management.

. Managed product information, current sales pricing and manufacturer

promotions;

. Followed up with prospective customer leads and building relationships

with current customers;

. Fulfilled online sales orders from customers; and

. Aided as a team member on sales teams.

Cashier - Bronco Bookstore

September 2008 - October 2009

. Balanced cash register's record entailing daily sales and cash

totaling $10,000 plus on a daily basis, and at the end of the shift

will ultimately prepared daily sales summary;

. Assisted customers with their questions and concerns to serve with

utmost satisfaction;

. Gained experience in customer service; and

. Maintained inventory stock and reorganized the retail space.

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