Quality Assurance Manager

Diana Stephens, MHA 619-***-**** . ****************@*****.*** . San

Diego, CA 92104

Business Operations . Executive

Administration

.

Management . Leadership

. Master's degree in Healthcare Administration backed by applied

experience in organizational development, strategic planning.

. 14+ years of business management and administration experience.

Accustomed to planning, leading, and working effectively in uncertain

conditions.

. Exceptional negotiation, communication, team-building, and consensus-

building skills. Establish lasting rapport with people from diverse

backgrounds and professions.

. Well-organized and reliable under pressure. Skilled at managing

projects and delivering results on time.

. Proficient with Office applications (Word, Excel, PowerPoint,

Access).

Education and Training

MS, Healthcare Administration, National University, San Diego, CA 2011

. Graduated top of class (#1 of 70 students): Dean's Award for Academic

Excellence.

. 3.988 GPA in graduate studies, including Healthcare Policy,

Healthcare Law, Leadership, Marketing, Accounting, Finance,

Biostatistics, Epidemiology, and Healthcare Information Systems.

. Graduate project: studied need for greater patient advocacy in home

hospice care and challenges faced by both family caregivers and patients.

CNA (Certified Nursing Assistant), Kaplan College, San Diego, CA 2008

BA, Business Administration, Point Loma Nazarene University, San Diego, CA

1991

Professional Experience

San Diego Hospice and The Institute for Palliative Medicine, San Diego, CA

2010

Strategic Planning Intern. Assisted Strategic Planning committee of this

palliative care and education center by conducting data analysis to

develop business case for Center for Grief Care and Education.

. Firsthand experience striking balance between healthcare and business

perspectives within an organization, as well as goal-setting,

performance metrics, and process improvement.

. Identified strategies to reduce costs by studying industry trends and

business models from other healthcare specialists, including greater

use of interns to deliver care.

. Developed strategy to attract more students to the Institute,

positioning group programs and inpatient hospice care as training

opportunities and sources of much-needed clinical hours.

. Created new asset to drive recruiting and growth. Created reference

manual of contacts at all area colleges and universities.

Continued...

Diana Stephens, MHA 619-***-**** . ****************@*****.*** . San

Diego, CA 92104

Professional Experience

Stephens Company, LLC, San Diego, CA 1999 to Present

Administrative and Operations Manager for this fresh produce brokerage.

Negotiate exclusive agreements with local, regional, and international

growers and national distributors. Total P&L accountability for company.

Manage daily operations, staff of as many as 20 employees, seasonal

hiring, accounts payable, accounts receivable, payroll, financial

reporting, client relations, key accounts, and problem-solving. Oversee

inspection and quality assurance, order fulfillment, and client

satisfaction.

. Grew company from startup to more than $1M annual revenues.

. Upgraded productivity and quality while reducing costs. Improved

business processes, evolving company from manual to computerized

recordkeeping and from manual to automated sorting and packaging.

. Ensure compliance with local, state, and federal regulations and best

practices.

Volunteer Experience

Sharp Mary Birch Hospital for Women & Newborns, San Diego, CA 2011 to

Present

Comfort Care Ambassador, Maternal and Infant Services. Provide assistance

and non-clinical patient care to new mothers, supporting nursing staff of

nursery floor. Help set up rooms for mothers and newborns arriving from

Labor & Delivery. Assist patients with discharge procedures.

The LGBT Center, San Diego, CA 2011 to Present

Women's Coming Out Group Facilitator. Structure and guide weekly, one-

hour discussion groups with as many as 25 community members. Maintain a

safe, affirmative environment for all participants. Educate discussion

participants about community resources. Provide referrals to trained

counselors and crisis intervention programs as appropriate. Ongoing

training in group facilitation and peer counseling skills.

Lifesharing/Donate Life 2011 to Present

Advocate and Living Donor. Represent this leading non-profit organization

for organ, eye and tissue donations, educating the public about donor

programs at community events.

Professional Affiliations

National University Association of Healthcare Professionals (NUAHP)

Board Member, 2009 to 2011. Elected to represent Healthcare students and

their concerns on National University's Board of Directors. Also served

as ambassador and resource for foreign students in all academic programs.

Healthcare Financial Management Association (HFMA)

American College of Healthcare Executives (ACHE)

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