Manager Customer Service

Tina Roesch

*** ******** ******, ********, **** *4870 (home) 419-***-**** (mobile) 863-***-**** **********@*****.***

Qualification Profile

Dynamic professional poised to leverage education and experience toward launching a successful career as a Logistics Manager / Production

Manager with a company seeking an articulate team player committed to supporting company objectives.

• Logistics Manager: Facilitate the receiving, verification and inspection of incoming components and chemicals in an accurate and

timely manner. Noting any discrepancies and handling issues before processing. Prepare and manage customer issue

documentation. Ensure on-time delivery and product traceability with company fleet. Maintain compliance with state, local and

federal agencies.

• Production Manager: Monitor and track orders and plan resource requirements. Develop strategies to maximize company benefits

and customer satisfaction.

• Communication and Presentation: Exceptional interpersonal skills. Handle sensitive matters with tact, poise, and diplomacy.

Communicate and interact well with individuals at all levels.

• Computer and Administration: Proficiencies include Microsoft Office (Word, Excel, Outlook, and PowerPoint) and JD Edwards.

Education

Bachelor of Business Administration, Tiffin University, Tiffin, OH (2004)

Associate of Business Administration, Bowling Green State University, Huron, OH (2001)

Professional Experience

JBT FoodTech 1992 – 2012

Logistics Manager / Production Manager, Riverside, CA, 2009 – 2012

Managed logistics fleet, inventory, chemical blending, printing press operation, facility maintenance, planning and

forecasting, scheduling, and customer service.

• Developed and managed annual labor, inventory, and departmental budgets

• Direct supervision of 20 to 35 operations employees

• Project manager for consolidation of Fresh Fruit Processing business to Riverside, CA

Logistics Manager / Production Manager, Lakeland, FL, 2005 – 2009

Managed logistics fleet, inventory, mechanical equipment operation, chemical blending, printing press operation, facility

maintenance, planning and forecasting, scheduling, and customer service.

• Developed and managed annual labor, inventory, and departmental budgets

• Direct supervision of 20 to 35 operations employees

• Assisted with design and implementation of JD Edwards

Production Manager, Sandusky, OH, 2003 – 2005

Managed mechanical equipment operation, inventory control, and facility maintenance.

Production Supervisor, Sandusky, OH, 2002 – 2003

Co-managed mechanical equipment operation, inventory control, and facility maintenance.

Production Scheduler, Sandusky, OH, 2001 – 2002

Ensured manufacturing orders were processed in accordance with schedule.

Quality Analyst, Sandusky, OH, 1997 – 2001

Managed ISO 9000 system and assured tooling and equipment were maintained properly.

Administrative Assistant – Market Development, Sandusky, OH, 1995 – 1997

Administrator for patents and trademarks.

Marketing Clerk, Sandusky, OH, 1994 – 1995

Administrator for marketing materials and trade shows.

Receptionist / Sales Support, Sandusky, OH, 1992 – 1994

Greeted incoming guests and customers and prepared sales presentations.

Roesch Office Supplies 1988 - 1992

Sales / Office Clerk

Direct customer sales and order processing.

Periodical Publishers 1986 - 1988

Call Center Clerk

Direct customer sales and order processing support.

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