Customer Service Quality Control
Resume:
Kimberly T. Flowers
Naperville, IL 60563
Phone: 630-***-****
***************@*******.***
Objective: To obtain a position within a well established company where I can make a
long term commitment and become a valued employee.
Work Experience:
4/13- Present Billing Associate, Manpower Staffing/ Nalco Inc., Naperville, IL
I input billing information and invoices into excel spreadsheets and upload invoices to
customers via e-payables, and SAP order entry systems for various chemical, and oil
companies nationwide in a timely fashion. I assist with other projects in the billing
department. Make photo copies, scanning of invoices, other duties as assigned.
10/12- 2/13 Customer Service Rep. Blue Cross Blue Shield / Aerotek Staffing
Naperville, IL
I answered 80-100 incoming calls from customers regarding their health and dental
insurance policies. I processed payments over the phone, cancellations, provide rate
quotes. Assisted customers with navigating on website to shop for products. Adhered to
company rules and regulations, including HIPPA laws that protect the privacy of all
customers. Maintained confidentiality of sensitive and legal information. I updated data
base of customers information. Other duties as assigned.
02/09- 10/12 Claims Support Specialist Travelers Insurance Naperville, IL
I provided administrative duties for claim representatives, medical case managers, and
supervisors. I answered incoming calls from customers regarding property damage
claims, and gave customers detailed information on their property claim adjuster that was
assigned to the claim. I made photo copies, filed legal documents, and filled request for
obtaining and delivering open and closed files. I set up new files in the computer system.
I also scanned, and prepared documents for shipping to storage. Maintained current files,
and correspondence as appropriate. I worked with all levels of management. Maintained
confidential information. Other duties as assigned.
03/06-10/08 Receptionist Parker Hannifin Corp. Broadview, IL
I answered and routed a large volume of incoming calls to the proper departments for
assistance. Greeted, and signed in visitors. Opened and distributed incoming mail daily.
Assisted the customer department by entering sales orders into the computer system.
Ordered office supplies for the office, and maintained maintenance service for office
equipment.
10/03- 03/06 Receptionist Multiple Listing Service of Northern IL, Lisle, IL
Answered and routed a large volume of incoming calls to the proper departments.
Greeted and signed in visitors. Opened, delivered and process mail daily. Maintained
and coordinated service for office equipment. Ordered office supplies. Assisted other
departments with special projects.
04/02-06/03 Office Administrator Nicor Energy LLC Lisle, IL
Prepared invoices for payments for the accounting department. Purchased postage for the
mail machine. Operated mailroom and distributed mail daily. Interacted with all levels
of management, and vendors. Maintained and setup conference rooms for meetings.
Assisted the customer service department by taking from 80-100 calls and or emails per
day answering customers questions regarding their account. Other duties as assigned.
02/97- 04-02 Customer Service Leader National Express Lisle, IL
Trained customer service representatives to ensure superior performance. Assisted in
interviewing prospective candidates. Monitored customer service representatives to
ensure company standard where being met. I assisted in the special projects, answered
questions about service, and products. Handled customers complaints.
04/93/-10/98 Line Operator Nestle Foods Franklin Park, IL
Performed and followed quality control procedures, to ensure various food products met
the company standards before being wrapped, packed and shipped. Packed and wrapped
candy products in a timely fashion. Other duties as assigned.
Education:
DeVry Institute of Technology Communications Management
College of DuPage Management
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