Kimberly T. Flowers

**** ******** **-***

Naperville, IL 60563

Phone: 630-***-****

ab9wuq@r.postjobfree.com

Objective: To obtain a position within a well established company where I can make a

long term commitment and become a valued employee.

Work Experience:

4/13- Present Billing Associate, Manpower Staffing/ Nalco Inc., Naperville, IL

I input billing information and invoices into excel spreadsheets and upload invoices to

customers via e-payables, and SAP order entry systems for various chemical, and oil

companies nationwide in a timely fashion. I assist with other projects in the billing

department. Make photo copies, scanning of invoices, other duties as assigned.

10/12- 2/13 Customer Service Rep. Blue Cross Blue Shield / Aerotek Staffing

Naperville, IL

I answered 80-100 incoming calls from customers regarding their health and dental

insurance policies. I processed payments over the phone, cancellations, provide rate

quotes. Assisted customers with navigating on website to shop for products. Adhered to

company rules and regulations, including HIPPA laws that protect the privacy of all

customers. Maintained confidentiality of sensitive and legal information. I updated data

base of customers information. Other duties as assigned.

02/09- 10/12 Claims Support Specialist Travelers Insurance Naperville, IL

I provided administrative duties for claim representatives, medical case managers, and

supervisors. I answered incoming calls from customers regarding property damage

claims, and gave customers detailed information on their property claim adjuster that was

assigned to the claim. I made photo copies, filed legal documents, and filled request for

obtaining and delivering open and closed files. I set up new files in the computer system.

I also scanned, and prepared documents for shipping to storage. Maintained current files,

and correspondence as appropriate. I worked with all levels of management. Maintained

confidential information. Other duties as assigned.

03/06-10/08 Receptionist Parker Hannifin Corp. Broadview, IL

I answered and routed a large volume of incoming calls to the proper departments for

assistance. Greeted, and signed in visitors. Opened and distributed incoming mail daily.

Assisted the customer department by entering sales orders into the computer system.

Ordered office supplies for the office, and maintained maintenance service for office

equipment.

10/03- 03/06 Receptionist Multiple Listing Service of Northern IL, Lisle, IL

Answered and routed a large volume of incoming calls to the proper departments.

Greeted and signed in visitors. Opened, delivered and process mail daily. Maintained

and coordinated service for office equipment. Ordered office supplies. Assisted other

departments with special projects.

04/02-06/03 Office Administrator Nicor Energy LLC Lisle, IL

Prepared invoices for payments for the accounting department. Purchased postage for the

mail machine. Operated mailroom and distributed mail daily. Interacted with all levels

of management, and vendors. Maintained and setup conference rooms for meetings.

Assisted the customer service department by taking from 80-100 calls and or emails per

day answering customers questions regarding their account. Other duties as assigned.

02/97- 04-02 Customer Service Leader National Express Lisle, IL

Trained customer service representatives to ensure superior performance. Assisted in

interviewing prospective candidates. Monitored customer service representatives to

ensure company standard where being met. I assisted in the special projects, answered

questions about service, and products. Handled customers complaints.

04/93/-10/98 Line Operator Nestle Foods Franklin Park, IL

Performed and followed quality control procedures, to ensure various food products met

the company standards before being wrapped, packed and shipped. Packed and wrapped

candy products in a timely fashion. Other duties as assigned.

Education:

DeVry Institute of Technology Communications Management

College of DuPage Management

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