Customer Service Manager
Resume:
Matthew B. Harris
San Diego CA, 92109
*******@*****.***
Education
Springfield College, Springfield, MA
Bachelor of Science in Criminal Justice
May 2011
Minor in Athletic Coaching; GPA: 3.26
Business Experience
Herbal Life, San Diego, CA Aug 2013-
Present
Distributor/Health Coach
. Develop a client base through creating a website, social media, in
services at businesses showing them the product.
. Follow up with clients to see if the product is effective for them
. Help lead classes in order to develop clients and promote a healthy
active lifestyle
Rentals Unlimited, Stoughton, MA 2007-Aug
2013
Delivery Team Leader
. Led a team around New England providing optimum customer service
. Logged inventory of product in order to assess needs of the company
. Commended for tremendous customer service by many coworkers and
clients
Smokey Bones Bar And Fire Grill, Stoughton MA
Server Summer 2013
. Properly input customers requests into a POS
. Had to make sure all cash and receipts was accounted for at the end
of shifts
. Provided friendly and effective customer service in order to create
return customers for the company
. Displayed a team attitude by overseeing co-workers duties when
necessary
Harris Musical Products, Stoughton, MA
Production Manager 2006-2010
. Led a small team in the making up of products for the company
. Shipped and Received products from all over the world
. Logged inventory of products for the company
Part of the DECA Stoughton High Chapter 2006-2007
. Competed in district written and interview competitions
Teaching/Leadership Experience
Stoughton Public Schools, Stoughton, MA 2011-2013
Substitute Teacher
. Wrote Progress reports for teachers for them to see how the
curriculum was implemented
. Used the First Class computer system to input attendance of
classrooms
Stoughton Athletics, Stoughton, MA
Head Coach
. Provided athletes with a role model on and off the field
. Led the team in practice and game situations
. Wrote and implemented effective practice plans as well as
Calisthenics workouts for athletes
Stoughton Football Program, Stoughton, MA Fall 2012
Assistant coach/Special Teams Coordinator
. In Charge of the Special Teams for the varsity and junior varsity
programs
. Wrote and Implemented practice plans for the defensive backs and
running backs
Springfield Central High School, Springfield MA Spring
2011
Assistant Junior Varsity Baseball Coach
. As part of my internship I wrote up and implemented practice plans
for the team
. Led practice and was a leader and role model in game situations as
well as off the field
YMCA, Springfield, MA North End branch 2008-2009
Tutor/counselor
. Led athletic events for students after school
. Helped students with Homework
Computer Knowledge
Proficient in Microsoft Office
. Word
. Excel
. Power Point
Able to use and understand a POS
Able to use and understand a Mac or a PC
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