Desktop Support Software
Resume:
Dan Quintanilla
Newark, CA *****
************@*****.***
OBJECTIVE
I am currently seeking a challenging position as an IT specialist, where my
skills can help increase the efficiency and productivity of its employees.
TECHNICAL SKILLS
A+ Certified Computer Network Technician.
. Hands on experience assembling, upgrading, troubleshooting, repairing
computers and peripherals.
. Hardware: experience installing, configuring, and trouble shooting hard
drives, Data Backup,
CD/DVD-ROM drives, tape drives, VOIP Systems.
. Software: proficient in installing, Troubleshooting/Configuring various
OS's, Windows 7/XP/Vista, Exchange,Active Directory, Office Suites
2003/2007/2010/2013.Office 365
. Virus protection Symantec/McAfee, updating Patches, lotus notes and
diagnostic software.
. General Windows systems administration Server 2008/2012. Support Virtual
Desktop Infrastructures (VDI/VMWare)
. Rollout Specialist: adept at rolling out an array of machines for many
platforms, IBM HP, Dell.
. Proficient with Remedy/Track-It Ticketing System,Exchange, Ghost,Power
Quest/Altiris imaging software, VPN/DameWare/WebEx andNortel/MS LYNC
Remote software.
. LAN connectivity testing and documenting.
. Excellent interpersonal skills.
EXPERIENCE
Worked as a Consultant for IT Consulting co. Taos Mountain Inc.
November 2008-Present
Infinera Sunnyvale
August 2011-Present
Desktop Support
. Performed laptop upgrades for users.Transfer of data and profiles onto
new systems.
. Assisted in person and over the phone with Remote users via WebEx/MS
LYNC
. Desktop Support of software/hardware/network issues in Windows 7/8
Environment.
Brocade Milpitas
February 2010-August 2011
Desktop Support
. Supported Company with Desktop Support. One of 3 Technicians
. Assisted in day to day helpdesk software/hardware/network issues in
Windows 7 Environment.
. Worked with users over the phone and in person to help resolve everyday
issues involving Laptop/desktop/printers and Wireless connectivity
issues
DiaDexus So.San Francisco
May 2009-September 2009
Desktop Support
. Assisted with the deployment of virtual desktop infrastructures by
deploying PanoVirtual Desktop Client devices in place of standard
desktop/laptop machines.
. Assisted in day to day helpdesk software/hardware/network issues in both
Virtual and Standard Windows XP Environments.
Data Domain Santa Clara Ca.
November 2008-May 2009
Consultant as a Rollout Desktop Support Technician
. Working in Windows XP/ Linux environment.
. Track, document and inventory all desktop/laptop HW and SW
. Imaging new hire Laptops and Linux Desktops.
. Assisting Helpdesk in closing tickets.
Solyndra Fremont Ca.
August 2007- October 2008
Sr. Desktop Support/Network Analyst
. Support Startup Co. of over 700 employees.
. 1 of 3 on IT Support Team.
. XP/Vista Environment
. Helped launch Company Intranet with Creation of Documentation for
Employees.
. Providing Computer Support for Clean Room/Maunfacturing Environment as
well as Office.
. Worked on activating/Administration &Maintaining Data Ports in a VOIP
Environment.
. Maintained all printers, HP/Konica/ Minolta.
Silicon Valley Bank Santa Clara Ca.
June 2006- June 2007
Sr. Desktop Support
. Supported Company with Desktop Support.One of 3 Techincians.
. Worked in remedy Ticket Environment supporting 800 users with technical
support ranging from
Hardware Upgrades to Application Support on Banking SoftWare/Security
Environment.
. Setup Presentations and Bank Demos for public viewing on several
occasions.
. Worked with applications Support and Networking on day to day basis in
SMS Environment.
. Active Directory 2000/2003, Exchange Email Suppot.Windows Office
2003/2007 Support.
. Proficient in data transfer/recovery and usuage in diagnostic utilities
such as Software and Hardware.
BEA Systems San Francisco/San Jose Ca.
June 2004-May 2006
Computer Engineer/Desktop Support
. Completed 2 year contract as 1of 3 Computer Engineers supporting 900
employees in an XP
Environment. Creating Updates on Engineering/Marketing Images through
Altirs and Ghosting
Applications.
. RSA Token Administrator: Creating accounts for local/remote users.
Worked with users over the phone and in person to help resolve
everyday issues involving
Laptop/desktop/printers and Wireless connectivity issues.
. Data Transfer/Deployments of new Laptops/Desktops (Upgrades)
IBM San Jose Ca.
July 2003-April 2004
Desktop Support
. Completed 8 month Support of 2200 employees with Lotus Notes, Wireless
setup & deployments of ThinkPads with XP/2000.
EDUCATION AND CERTIFICATIONS A+ Certification, AA Degree.
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