Customer Service Sales
Resume:
E llen Kathryn Duggan-Bailey
North Platte, NE 69101
*****.*.**.***@*****.***
Objective
• I aspire to work in a business in which I may be able to apply my skills and
continuously evolve them as well as bring forth my knowledge for others to benefit.
Experience
L inden Court, North Platte, NE August, 2007-November, 2007
Certified Nurses Aide
• I helped residents with their daily routines. Such as getting dressed, eating,
b rushing teeth, hanging clothes, preparing for bed, walking, etc.
P remier Estates Senior L iving, North Platte, NE April, 2008-September, 2008
Certified Nurses Aide
• I helped residents with their daily routines. Such as getting dressed, eating,
b rushing teeth, hanging clothes, preparing for bed, walking, etc.
Cabelas Call Center, North Platte, NE September, 2008-April, 2010
Customer Relations Associate
• Answer calls. Place catalog orders. Answer questions about merchandise. Inputting
credit card information. Inputt ing electronic check information. Transferring calls as
needed. Providing customer service.
Western Convenience, Hershey, NE June, 2010 - October, 2010
Fuel Desk Associate
• Assist customers with locating merchandise. Maintain cleanliness of the store.
H andling credit cards, checks, and cash t ransactions. Using the cash register, lottery
machine, check machine, and t rendar. Cleaning the gas and diesel pumps. Resetting diesel
p umps. Cleaning showers, doing laundry, folding towels. Cleaning bathrooms. Putting out
food for the roller grill, pulling expired products. Filling cooler. Doing cigarette count, safe
count, lottery count, and end of day.
Wal-Mar t, North Platte, NE June, 2011 - November 2012
Cashier
• Help customers locate merchandise. Ring up orders. Run checks, credit cards, debit
cards, and cash t ransactions. Run WIC t ransactions. Zone the aisles during down t ime.
Gathering t rash and hangers. Offering additional coverage on some i tems. Make sure all
i tems are gathered before beginning next order.
• (Customer Service) Cash checks. Process returns and exchanges. Work with Money
O rders, and Money Gram. Sort returned merchandise into departments. Put away returned
merchandise in departments throughout the store.
• (Self-Checkouts) Watch the four self-checkouts. Help customers with any questions.
M aintaining all four checkouts.
• (Customer Service Manager) Answer any questions that cashiers or customers may
have regarding product or store policy, etc. Maintain the “podium” which has the money for
t he day, as well as creating change orders in order for upper management to switch out
l arge bills for smaller. Take loans to the service desk in the amount of 5000.00 at a time.
A nd being able to work with other CSM’s to manage the entire front end (Cashiers, Service
Desk, and Courtesy Associates)
Menards, North Platte, NE November, 2012 - Late January 2013
Sales Associate
• Wall Coverings department. I helped with maintaining the paint department, grocery
department, and pet department.
• I helped with inventory counts. As well as answering radio calls from the front end.
• Helped customers locate i tems that they were looking for as well as place special orders.
--Only left to do me moving down to Sun City.
E ducation
North Platte Community College, North Platte, NE August, 2007
Certified Nurses Aide Certification
North Platte H igh School, North Platte, NE May, 2009
H igh School Diploma
North Platte Community College, North Platte, NE December, 2011
Associate of General Studies
• Phi Theta Kappa
North Platte Community College, North Platte, NE December, 2011
Associate of Science
• Phi Theta Kappa
North Platte Community College, North Platte, NE May, 2012
Associate of Ar ts
• I am six credits from completing the degree.
• Phi Theta Kappa
Skills
• Customer Service
• Dependable
• Able to work independently.
• Task oriented.
• Computer software knowledge.
• Friendly.
• Good listening skills.
Special Skills
• I have done some web design, photo editing, and memorial videos.
• I have worked with power point many t imes creating many presentations.
• I have played with the Sandhills Symphony in the past. I play Violin and Viola. And
am a vocalist in the NPCC choir.
Volunteer Work
• 2006- Present
• I took the volunteer t raining for the Rape and Domestic Abuse program at the age of
15 and became the youngest volunteer.
• I still do some volunteer work for them.
• I have helped with the Valentine's Day Balloon Sales, Walk A Mile In Her Shoes,
p resent wrapping at Christmas t ime, helping around the office, Safety Bear, Children's
g roup, and others.
• 2008- I volunteered with the North Platte Tree Board. I helped create a power point
for a presentation. And helped with the parade f loat that year.
References Available Upon Request
Contact this candidate