Service Process
Resume:
ANTHONY MARTIN ROBERTS
Marietta, Ga. 30067
************@*****.***
SUMMARY OF QUALIFICATIONS
An extensive knowledge of business administration and operations, excellent
supervisory, interpersonal, planning and organizational skills coupled with
over fifteen years of academic enrollment, admissions, advising, athletics,
recruiting, and training experience.
EDUCATION
LeMoyne-Owen College, Graduated: May, 1999
Degree: Bachelor of Business Administration
COMPUTER LITERACY
BANNER, EMS, SIS plus, Microsoft Office, Word, Excel, Outlook, PowerPoint,
Kronos
WORK EXPERIENCE
11/11 - 02/13 Georgia Institute of Technology Atlanta, GA
01/13 - 02/13 Records Coordinator II - Contingent Worker
. Received incoming records for the graduate admissions and enrollment
process
. Arranged records in appropriate order and placed them in designated
storage area
. Responsibilities included receiving, processing, and verifying
requests for records retrieval via phone and face to face for the
graduate admissions and enrollment process
. Provided work direction to other contingent workers in the department
with less experience
. Updated records in database as part of the graduate admissions and
enrollment process
. Utilized BANNER to access student data
. Performed other office duties as assigned
11/11 - 06/12 Academic Scheduling Assistant - Contingent Worker
. Managed EMS (Electronic Management System)
. Responsible for resolving conflicts with scheduling
. Responsibilities included submitting reports to appropriate
departments for room assignments, conflicts, or violations
. Made all necessary changes to class assignments (ex. times or
locations)
. Processed and assigned all DL (Disabled Learning) requested courses to
DL rooms.
. Utilized BANNER to process cross lists and courses
. Chaired meetings when assigned
. Handled all service desk request in a timely manner
07/01-07/11 Southwest Tennessee Community College Memphis, TN
03/06-07/11 Academic Advisor
. Advised students individually and in groups about the development of
educational options and the resources available
. Coordinated and assisted with new student advising sessions
. Worked closely with other academic advisors and counselors in order to
provide students timely information on course/degree options and
college
policies
. Provided academic advising at various off campus sites
. Participated in the implementation of assessments to help identify the
need for new system updates and tools for the admissions and
enrollment process
. Made appropriate referrals when needed
. Assisted in registration, verify student prerequisite and requirements
. Participated in professional conferences and individual professional
development as required
. Trained work study students, ESA's, faculty and staff who were
involved in
the academic advising process
. Performed other duties including recruiting as required
07/01-03/2007 Admissions and Records Clerk
. Accepted application face to face and via BANNER
. Answered questions on admittance to college
. Assisted with the processing of applications
. Answered over 100 incoming Admission calls daily
06/00-06/01 YO! Memphis (City of Memphis) Memphis, TN
Leisure Life Specialist/Public Services Coordinator
. Planned and implemented leisure and community service activities
. Worked closely with the youths in the program
. Provided referrals to counselors
. Planned professional development training
. Maintained an active community service involvement
. Assisted in developing an individual health plan
03/99-05/00 Lemoyne-Owen College Memphis, TN
Sports Athletic Trainer and Intramural Director
. Supervised, trained and coordinated prevention and treatment of
athletic
injuries for all student athletes
. Supervised all programs and activities related to recreation and
intramural
activities
LeMoyne-Owen College Memberships
*International Student Organization *International
Student Aide
*Student Mentor *Student Ambassador
*Alpha Phi Alpha Fraternity
References Available Upon Request
Contact this candidate