Technician Assistant

Ted Jaffe

Technical & AV services

***.*****@*****.***

Summary

Experienced and versatile technician, fluent in troubleshooting processes; efficient, adaptive, thorough, and

seeking challenging opportunities to use technical, AV and production experiences and skills.

Experience

Technician / Bridging Resource Management at Glowpoint, Inc.

January 2009 - March 2013 (4 years 3 months)

Responsible for management of internal and customer use of digital and physical resources, load balancing

and logistics, programming and advanced preparation for daily operations, special event requests, liaison for

Reservations and Productions departments, operational resource management of several white-glove managed

customer accounts, overflow production and operations volume, assistance for certification and on-boarding.

Helpdesk Engineer at BT Conferencing

September 2007 - January 2009 (1 year 5 months)

Tier 2 Helpdesk Technician - Customer support for endpoints, infrastructure, network, telco and integrated

AV systems, active troubleshooting and resolution, manufacturer RMA interaction. Proactive monitoring and

customer alert of remotely managed equipment. Backup support for service operations. Managing and

working multiple ongoing technical tickets, working in a team environment, dedicated to customer issue

resolution.

Field Service Technician at Christie Digital Systems

March 2006 - September 2007 (1 year 7 months)

Technician responsible for scheduled maintenance and on-call service and repair of digital content delivery

system, DLP Cinema projection equipment, 35mm film equipment, audio and integration equipment.

Maintain and upgrade IT and projection system installed in theatres, as well as interactive marketing

technology, perform emergency troubleshooting and repair. Onsite support and consultant for client special

event needs. Maintain and track large customer owned inventory, as well as corporate owned spare parts and

equipment.

Technician at V-SPAN

March 2003 - April 2006 (3 years 2 months)

Audio Coordinator, Video Technician, On-Call Team Responsible for launching, monitoring and

troubleshooting for audio, video and web conferencing, codec, MCU control, remote endpoint control and

management, video editing, streaming, event coordination, recording, editing and duplication. Experience

working in team environment, and individually, for regular daily events as well as weekend and holiday

support, including day, night, weekend, and overnight shifts to ensure successful events. Senior Technician

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dedicated to company's number one client.

Intern/Production Assistant at Y100

2000 - 2003 (3 years)

Assistant to the Creative Services Director in production, updated and archived station imaging, including

production for on-air use; Assistant to AM show producer, prepared audio segments, screened all calls for

on-air, performed air checks, show log, substituted in producer’s absence; Represented station at events and

public appearances, communicating with audience members and event sponsors.

Skills & Expertise

ISDN

IP

Audio Conferencing

Troubleshooting

Managed Services

Telecommunications

Telepresence

Video Conferencing

Tandberg

Unified Communications

H.323

Streaming Media

Education

Penn State University

Bachelor of Arts (B.A.), Telecommunications Technology/Technician, 1996 - 2000

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Ted Jaffe

Technical & AV services

***.*****@*****.***

Contact Ted on LinkedIn

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