Customer Service Manager

OMAIRA CABRERA

**** ********** ***. ***. #** (***) 945 -

0144

Bronx N.Y. 10468

***************@*****.***

PROFESSIONAL PROFILE

A reliable, professional self starter who is detail

oriented, with a solid background in service and

administrative duties. Ability to multitask and work

independently based on general goals and objectives. Strong

interpersonal skills with a heavy emphasis on customer

satisfaction and problem solving. Able to think out of the

box and work well in a team environment as well as

independently with minimal or no supervision.

SKILL SUMMARY

Strong organizational skills

MS Word, Excel & PowerPoint

Accurately type 55-60 wpm

Professional in appearance and manner

Outstanding communication skills

Fluent in English & Spanish (verbal and written)

Efficiently operate general office equipment

Proficient in ACD call handling (incoming &

outgoing)

Intense troubleshooting and follow-up skills

EXPERIENCE:

6/00 - 10/09 VERIZON COMMUNICATIONS, Forest Hills, NY

Customer Service (Multi Lingual)

. Simultaneously utilized multiple systems and software

. Investigated and resolved customer billing disputes and negotiated

payment schedules.

. Assisted customers with triple play services i.e.

Internet, Land Line and television.

. Identified needs of customers and provided customized

telecommunication services.

. Explained all aspects of complex billing and offered

solutions to residential customers.

. Filled in as Acting Manager at various offices

throughout New York City

when necessary.

9/95 - 4/00 TIME WARNER CABLE, New York, NY

Customer Service (Multi Lingual)

. Assisted customers with issues relating to cable TV.

. Sold Cable TV contracts to potential subscribers.

. Set up payment schedules for customers whose accounts

were in arrears.

. Provided information regarding programming and costs

of packages offered.

7/90 - 9/95 TNT EXPRESS WORLDWIDE, Long Island City, NY

Customer Service

. Assisted corporate accounts with international

shipping of various products.

. Set up process with airlines when packages required

special consideration due to contents being shipped

such as medical supplies (hearts, blood, etc.).

. Handled all administrative duties for shipments and

all tracking.

Kept up-to-date with all customs, rules and

regulations regarding international shipping or

packages.

Dear Sir/Madam:

I am interested in the customer service position at your

company.

I have extensive office experience, including working in a busy work

environment with multiple phone lines and a large staff. I also possess

strong communication, customer service and administrative skills. My broad

background makes me an excellent candidate for this position. Enclosed

please find a copy of my resume which outlines my knowledge, skills and

ability.

As my resume indicates, I am highly motivated and resourceful.

During my years of employment, I have taken on greater responsibility and

have earned a reputation for accomplishing whatever tasks needed to be

done. I believe that these qualities, along with my intelligence, common

sense and initiative will enable me to become a valuable asset to your

organization.

Thank you for your consideration. I look forward to hearing from you to

arrange an interview.

Very best regards,

Omaira Cabrera

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