Customer Service Human Resources

Crystal Castleberry

Customer Service Representative at The Home Depot

********@**.******.***

Summary

I would like to gain experience in the Human Resources or Marketing Research field.

Education

Southern Polytechnic State University

Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration,

General, 2012 - 2015

University of West Georgia

Bachelor of Business Administration (B.B.A.), Marketing, 2006 - 2011

Experience

Customer Service Representative at The Home Depot

September 2012 - Present (1 year 1 month)

Assists customers with placing orders, cross selling and up-selling products, maintain customer satisfaction

through assistance with shopping, inquires and complaints.

Customer Service Representative at Alorica

December 2011 - March 2012 (4 months)

Build rapport with customers, answer general and account specific inquiries, troubleshoot mobile devices, set

up payment arrangements, take payments.

Customer Service at Family Dollar

June 2007 - May 2011 (4 years)

Supervised customer service representatives, conducted inventory orders, calculated cycle counts, completed

bank deposits, maintained customer satisfaction through assistance with shopping, inquires, transactions and

complaints

Customer Service at Chick-fil-A

April 2006 - July 2006 (4 months)

Serve customers, fulfill orders, clean area.

Courses

Master of Business Administration (M.B.A.),

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Human Resources Management/Personnel

Administration, General

Southern Polytechnic State University

Economics

Skills & Expertise

Managerial Experience

Outstanding Customer Service

Microsoft Office

Teamwork

Troubleshooting

Outstanding interpersonal communication skills

Organization

Time Management

Customer Service

Interests

Human Resources and Marketing

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Crystal Castleberry

Customer Service Representative at The Home Depot

********@**.******.***

Contact Crystal on LinkedIn

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Contact this candidate