Customer Service Quality Control

TIANA R. DERRICK

**** **** ******** ****** . *********, GA 30236 . 470-***-**** .

*************@*****.***

OBJECTIVE

Business Administration degree candidate with strong communication,

organizational, and leadership skills seeking a supervisory or management

position contributing to the development and progress of the esteemed

organization.

EDUCATION

JONESBORO HIGH SCHOOL Jonesboro, GA

High School Diploma

3.0 GPA May 2008

EVEREST UNIVERSITY

Atlanta, GA Associate's Degree, Business Administration Major

Present

WORK EXPERIENCE

Aircraft Service International Group Atlanta, GA

Supervisor August 2010 to Present

. Constantly utilize skills as IT specialist while monitoring the Varec

System

. Gained ability to effectively delegate daily tasks to subordinates

. Utilized pervasive written and oral communication skills along with

strong analytical skills

. Proved ability to consistently meet deadlines in a timely fashion with

little direct supervision

. Showed proficiency in guest services, administrative and follow-up

skills

Wendy's Stockbridge, GA

Crew Member June 2006 to August 2010

. Greeted customers and utilized superior customer service skills, prepared

food and operated cash register

. Maintained cleanliness of restaurant in accordance to sanitary standards

set by company

. Assisted new crew members in learning their new job skills appropriately

and in a timely manner

. Prepared food and beverages quickly and efficiently in

accordance to company standards

. Checked stock of products and insured stock levels and rotation were

accurate to continue food preparation

US Census Bureau Stockbridge, GA

Enumerator March 2010 to April 2010

. Planned work by reviewing assignment area to determine organization of

neighborhoods for conducting interviews

. Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws

. Assessed quality control levels on selected addresses and maintained

records for quality control verification

. Compiled with accuracy standards while maintain high production rates

. Maintained records of hours worked, units produced, miles driven, quality

control results, and expenses incurred on duty

Garden Ridge Stockbridge, GA

Sales Associate

September 2007 to November 2007

. Offered assistance to customers by locating merchandise and answering

questions concerning general merchandise

. Organized and stocked shelves, counters, or tables with merchandise

keeping it orderly and neat in appearance

. Provided customers fast, friendly and efficient service while managing

customers on telephone as well as in person

. Constantly checked inventory to obtain reorder information to replenish

stock and set up promotional displays

. Obtained outstanding ability to perform several tasks at once

The Healthfield Group

Marietta, GA

File Clerk

May 2005 to July 2005

. Modified and improved filing systems by implementing new filing systems

. Performed periodic inspections of materials or files in order to ensure

correct placement, legibility, and proper condition

. Eliminated outdated materials, destroying them or transferring them to

inactive storage in accordance with law

. Placed materials into storage receptacles according to classification and

identification information

. Classified information according to guidelines such as content, purpose,

chronological, alphabetical, or numerical order.

ACHIEVEMENTS/INTERESTS

. Languages: English (fluent), Spanish (Conversational)

. Skills: Microsoft: Word, PowerPoint, Excel; Facebook; Twitter

. Interests: Traveling, Music, Education, and Leadership

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