Manager Administrative Assistant
Resume:
Tamika Howard
Stratford, CT *****
***********@*****.***
Summary: Highly skilled, trained individual with extensive strong
administrative background. Versatile and well rounded.. Strengths include
ability to work independently, conflict management, process improvement,
researching and problem resolution. Demonstrates an initiative in achieving
goals and successful in building and maintain of core relationships.
Experience:
Allnex, Wallingford, CT
2/13-current
QMS Administrator
Quality Management System was managed to be in accordance with
ISO 9001 standards.
Site training coordinator.
Assisted in Internal Audits, process improvement projects.
Managed record retention process.
Assisted in the creation of all documents and forms.
Preferred Precision, Shelton, CT
Administrative Assistant to Quality Manager 08/11-
1/13
Assistant to Quality Manager
Manage day to day processing of required documents for all parts that are
manufactured
Created and implemented a record retention process for Purchasing Manger;
also effective filling system for training records, purchase & sales
orders, shippers and proof of delivery
Updated and created procedures, work instructions and forms to correspond
with ISO Standards
Assist with audit reviews
Prime Resources, Bridgeport, CT
Administrative Assistant 10/10- 6/11
Assistant to Manager of Customer Service and Order Processor Department
Managed ACD report and processing of all data into Excel format for
trending purposes
Monitored daily sales reports, all customer inquiries received via email
and order problems tracking for training purposes
Assist Shipping Manager with daily coordination of order pick-ups and
required paperwork for overseas order
Handle all pre-production orders awaiting approval
MetLife Long Term Care, Westport, CT
Underwriting Assistant 01/08-06/09
Assist underwriting department in all administrative functions
Liaison between case management department and remote underwriters
Create process and procedures and document in appropriate format
Coordinated the States Department of Insurance audits and annual privacy
request mailings
Process all client request and handling of questions related to
reinstatement, appeals request and outstanding requirements
Case Manager 09/05-01/08
Manage case load of up to 450 cases; reviewing applications upon submission
to verify and check for missing information In accordance with State and
Federal laws; Communicated with MGA's and agents, notifying them of
statuses of submitted applications Correspond with vendors to clarify any
issues with pending requirements
Produced daily workflow reports, handled Feed Reconciliation and
outstanding information reports; created process and procedures for
specific case functions
Overseen all Reinstatement and Coverage Increase applications from start to
finish
Junior Case Assistant 06/04-09/05
Assist the underwriting & case management department with general office
support and administrative tasks
Created work orders; performed data entry in the MetLife TLC and CIT
administrative system
Conduct audits of case files and processing of accept notices, decline and
adverse letter
Technical Skills: Microsoft Word, Excel, PowerPoint, Visio, Sharepoint,
Access, Lotus Notes, Outlook, Adobe Acrobat, Internet and internal office
systems, Typing 70 wpm.
References furnished upon request
Contact this candidate