Customer Service Administrative Assistant
Resume:
Kierra Thompson-Walker
CAREER FOCUS
To pursue a challenging and rewarding medical billing and coding, office assistant, administrative assistant and or
receptionist career position that will utilize my skills and education
EDUCATION
Everest Institute 2011
Medical Insurance Billing & Coding
Bryan High School 2007
High School Diploma (Cosmetology)
SKILLS
ICD-9, CPT -10, HCPCS, MicroSoft Office, Medical Terminology, Online Claims Submissions, Keyboarding,
MediSoft Software, Medical Law Ethics, HIPPA training, Medicare and Medicaid billing training
EMPLOYMENT
Endeavor Medical Systems
January 2012- Present
DUTIES: (including, but not limited to)
Maintains knowledge and application of all verification and precertification processes for pre-admitted
/admitted/discharged patient accounts.
Executes tasks in a timely manner and maintains a high degree of accuracy.
Correctly inputs plan types into Invision to insurance account is discounted correctly
Appropriately communicates account needs related to under-insured, out-of-network coverage, inactive benefits or an
other additional items requiring attention or action by transferring the account in Ontrac to the appropriate area.
Responsible for maintaining productivity average of 220 patients on a daily verification/pre-certification
Ensures up to date knowledge of policies and procedures and compliance issues pertaining to insurenace
verification/pre-certification department.
This includes attending weekly staff meetings as well as reading business related emails.
Medical Priority & Development
July 2011- January 2012
(Home Health Care Billing Agency – 160 hours of Externship)
* Operate office machines, such as photocopiers and scanners, and personal computers.
* Answer telephones, direct calls, and take messages.
* Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
* Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
* Compile, copy, sort, and file records of office activities, business transactions, and other activities.
* Compute, record, and proofread data and other information, such as records or reports.
* Complete work schedules, manage calendars, and arrange appointments.
* Review files, records, and other documents to obtain information to respond to requests
* Worked on the IVANS software
Kindercare Learning Center
April 2009-Oct.2010
* Supervised children's play with making sure of their safety.
* Help children with daily routines such as dressing, toileting, eating and sleeping.
* Also responsible for preparing meals and snacks.
* Maintained environment very clean, appealing and safe.
* Provided guidance on children's behavior and social development
* Billing
* Payroll
Q-Beauty
Dec. 2008 --April 2009
* Stocked all the products on the shelves in well manner.
* Responsible for handling all cash register duties.
* Understood all the responsibilities at office including safety.
* Recognized, priced and stored merchandise.
* Handled all the complaints from customers with sensitivity.
* Assisted other colleagues in all cash register responsibilities including balancing, handling customer purchases, and
organizing cash register.
* Handled ordering, checked deliveries and restocked shelves.
Ebonee Essence Hair Salon
Aug.2006-September.2008
* Handling high volume of calls and managing every customer service features of industry.
* Planned appointments for employees.
* Multi-tasking and Mail Processing
* Maintaining Record and files
* Outstanding organizational, scheduling and time administration skills
* Outstanding problem solver; determined situations efficiently
* Managed customer queries and objections in a proficient manner
Reference
Nell Williams 832-***-****
Camilla Smith 979-***-****
Jonesha Hudson 832-***-****
.
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