Customer Service High School

S teve Knox

Objective :

To find a full time position in a positive environment, which allows me to grow, and would ultimately

like to find a company which can offer me a long term stable career.

Qualification

I have good communication and people skills. I am a responsible, reliable, hard working, self motivated,

organized individual, who is always willing to learn new things and take on additional responsibilities. I

have the ability to complete multiple projects within a given deadline. I enjoy a fast paced atmosphere & a

steady work load. I possess the ability to adapt to change and learn new things quickly .

E ducation

1996-2000 Warren High School

2004-2004 Quality Technical Training School

2009-2010 Cerritos College

2012-2013 Long Beach City College - Commercial Audio Engineering

E xperience

2013- Current MGM Resorts International

Currently employed as a Warehouse Clerk in the Receiving Department at the Mirage.

Some of my duties include, but are not limited to: pulling requisitions for various outlets

throughout the hotel, Down Stocking product, Stocking and Rotating product as it is received,

Cleaning, Stacking pallets, Loading/Unloading trucks, and driving a large delivery truck to

drop off product to different areas of the property. I am also certified on multiple forklifts, order

pickers, pallet jacks and reach trucks.

2010-2013 Direct TV

My title was field technician and some of my duties included: working with basic hand and

power tools,climbing ladders, installing satellite dishes in residential and commercial

buildings, running cable and phone lines to designated locations. Perform site surveys, create

work orders, communicating with dispatchers to resolve any type of issues that should arise

during the install process, and engaging with customers to satisfy their needs.

2008-2010 Home Depot

Scheduled and tracked incoming shipments of merchandise, Key rec all freight into system

upon delivery to ensure proper count, Organized and placed freight in an orderly fashion into

designated racks, Stacked & loaded pallets in the yard and onto trucks for proper return, Ran

freight out to sales floor to be worked or thrown into overhead bays, Down stocked,organizing,

and worked merchandise into run,Also worked closely

with store management on special projects throughout the store.

2005-2007 Smart Systems Technologies

Prewired & trimmed out custom homes for: phone, data, Grey Fox intercom

systems,surround sound, audio, and home security.Upon completion of the home build, I would

return to the residence to trim out the structured wiring distribution hub and install all

equipment that was ordered prior to the build.

1998-2003 Cal Plate Printing-shipping and receiving/warehouse clerk

Took inventory, loaded and unloaded trucks, delivered and received packages, ran

forklift, assisted in customer service, filing, and sorting.

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