Customer Service Manager

D. L. Birdsong

*** ********* ****, *******, ** **318

404-***-**** **********@*****.***

OBJECTIVE:

To secure an administrative/management position in a solid, progressive

environment that offers opportunity and potential growth to foster my

most recent experience and education.

PROFILE:

Over 6 years of Administrative/Customer Service experience

Management experience

A positive thinker, good natured, very professional and flexible

Intensely motivated and dedicated, able to complete assignments with no

supervision with outstanding accuracy and efficiency .

Ability to work with all levels of staff and diverse backgrounds

Proficient in Microsoft Office products (Word, Excel, Outlook)

Excellent keystroke skills - 75wpm

Professional appearance and high level of integrity

EDUCATION:

Associate Degree, Accounting Technology May 2008

Brown College, Atlanta, Georgia

Core courses included:

Accounting l, ll, & lll Human Resources

Tax Accounting Business Law

Payroll Accounting Computerized Accounting

EXPERIENCE:

Onboarding Specialist May 2012-

Present

Digital Life MIDAS Reporting/Analytics Team

AT&T/NextGen Information Services

• Processing of technicians from 4 different vendors

• Granted system accesses for all techs

• Troubleshooting and problem solving of various system issues

• Trained employees on company procedures

• Created multiple Method and Procedures Manual

• Ordering company equipment (ipads)

• Proficient with CinglePoint, SharePoint, DLite, SmartChat &

Xanboo

• Submitted and approved company ID badges

• Experience with customer-client relationships

• Handling inquiries via Outlook and by phone

• Providing communication with various levels of management

• Provide administrative support to management and technicians

• Ability to multitask and show attention to detail

• Attend daily calls with management

• Activating and deactivating technicians

Branch Manager July 2011-Nov 2012

Flexible Staffing, Atlanta, GA

• Staffed GWCC/ Georgia Dome labor pool

• Maintained customer-client relationships

• Reconciled 500+ time cards weekly

• E-Verify certified

• Responsible for satisfying client staffing needs

• Updated employee database

• Made external calls to potential clients

• Trained office staff on company policies and procedures

• Performed background and drug screen test on all employees

• Implemented marketing strategies

• Responsible for adding and deleting job postings to various websites

• Satisfied multiple shifts at Clorox warehouse in Fairburn, GA

• Staffed 2 shifts at JVC warehouse in Kennesaw, GA

Accounting Clerk Internship Spring 2008

E B 3 Financial, Dallas, GA

• Accounts management for small businesses

• Prepared expense reports

• Answer telephone inquiries from potential clients

• Created spreadsheets for Accounts Receivable/Accounts Payable

• Proficient in Accounting Relief/QuickBooks software

• Assisted with administrative support as needed

• Reviewed all invoices for approval

Office Manager/Executive Administrator May 2005-May 2011

Dimensions Home Improvements, Atlanta, GA

• Assisted with company bookkeeping

• Worked with closely with CEO to fulfill daily tasks

• Prepared gas and equipment spreadsheets for tax purposes

• Planned appointments for construction

• Answered phones and provided company information

• Responsible for updating documents- from paper to electronic

• Filing, copying, scanning, printing and faxing

• Ordered company and office supplies

• Scheduled travel arrangements

• Filed customer contracts

• Trained staff on company policies

• Verified customer contracts for approval

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