Customer Service Assistant
Resume:
Brian Hoffman
Guilford Ct, 06437
********@*****.***
An experienced clerk and office worker who is able to use various forms of technology and
software to carry out projects to completion. Experienced presenting information to a variety of
audiences.
EDUCATION
California State University, Los Angeles
Bachelor of Arts, May 2001, History summa cum laude
WORK EXPERIENCE
Data Entry:
Disney Channel February 2003 July 2003
• Tape Clerk: Worked at Disney Channel Headquarters in Burbank, Ca managing the
videotape library. Position involved using computer to obtain schedule and then
retrieving episodes to be aired on the Disney Channel. The tapes then needed to be
reentered into the database and returned to their correct position. Any filing error risked
disrupting the schedule. Work needed to be done with 100% accuracy.
Customer Service:
Barnes and Noble February 2001 August 2001
• Bookseller: assisted customers selecting books, received materials and stocked items on
shelves according to store organizational system, and handled cash register. The location
on Colorado, Blvd in Pasadena, California frequently had heavy customer traffic and
involved a great deal of service and sales.
Teaching/Evaluating/Advising:
Instructor and Teaching Assistant August 2002 May 2009
University of Illinois at Urbana Champaign (Intermittently)
• Communicating Information using Technology: Taught a variety of courses at different
skill levels. Wrote lectures that synthesized a large amount of materials from different
sources into a coherent and engaging argument. Lectured using a variety of types of
media.
• Managing: Led group discussions of six to forty students. Mediated discussions and
debates between individuals and groups with widely divergent viewpoints and
conclusions. Met with students individually to address problems, concerns, and
questions.
• Evaluating: Formulated different types of evaluations using a variety of question formats
to encompass many skill levels and areas of knowledge. Proofread and edited student
writing for examinations and paper assignments according to AMA and MLA style
guidelines.
Administration:
University of Illinois University Archival Assistant August 2005 May 2008
• Organizational Skills: Appraised materials received from various organizations,
researched their provenance, original order, and series components, processed papers to
ensure perseveration, and created and updated finding aids, wrote descriptive control
cards, and entered data into the University’s automated collection management system. I
processed over 32 cubic feet of material into 12 new or existing record series.
• Reference: Responded to frequent reference requests from professional researchers,
library patrons, and university students who used the collection for historical research,
verifying organizational facts, events, and procedures, or writing student papers.
TECHNOLOGY EXPERTISE
Microsoft: Word; PowerPoint; Excel; Outlook; Google Drive; Mobile Applications
Adobe: Acrobat; Photoshop
Basic Knowledge of HTML.
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