Customer Service Administrative Assistant
Resume:
Patricia Ziegler
Roanoke, VA 24012 918-***-****
********.***@*****.***
Focus
To acquire a position as a Trainer that will offer the opportunity to
develop materials, evaluate learning strategies and materials, utilize my
communication skills, motivate and train small or large groups of people,
and expand my experience working with new delivery technologies and social
media.
Brief
> Offering 5+ years experience in a higher education setting utilizing
instruction, assessment, curriculum creation and coordination, classroom
management and guidance to a diverse student body with the goal being to
instill a life-long love of learning:
- Computer Applications Instruction - Biology Instruction - Create
Biology Labs
- Assessment/Grading - Classroom Management - Create Smart
Board Activities
- Achieve Learning Objectives - Medical Coding Instruction -
Student Rapport/Retention
> Skilled in establishing rapport and providing both academic instruction
and guidance for students, developing and implementing innovative lesson
plans, administering assessments and ensuring curriculum goals
> Adapt and create learning activities to various learning styles in order
to communicate complex scientific information
> Excellent rapport building experience with a proven record for earning
trust and confidence of students, administration and peers
> Inquisitive with a strong commitment to achieving ambitious goals
> Experienced generating lesson plans using ADDIE methodology for Microsoft
Office/Biology
> Computer skills: Microsoft Office 2010, Word, Excel, Access, Publisher,
PowerPoint, Internet
Education
Northeastern State University, Tahlequah, OK - Master of Education, Summa
cum Laude, 2013
Harding University - Searcy, AR - Bachelor of Arts, English
Ivy Tech Community College - Associates of Applied Science, Business
Administration
Computer Education Institute courses in MS Word, Excel and PowerPoint
Professional Experience
Wright Career College, Tulsa, OK Mar 2008 to Present
Instructor, Medical Coding, Biology, Computer Applications, and English
> Develop innovative and engaging lesson plans, implement classroom
management strategies, evaluate students' work and create and administer
assessments
> Communicate course objectives, requirements and assignments, establish
deadlines and record students' work
> Teach Biology courses and labs
> Teach Microsoft Office computer applications
> Teach English and Medical Coding
> Encourage, coach and mentor students
> Create advanced PowerPoint presentations
> Create Smart Board games and activities
> Create computer application learning guides
CEC Corp., Chicago, IL Jan 2007 to Feb 2008
Admissions Advisor for AIU online
> Established contact with prospective university students assessing
interest, desire and motivation as well as providing information
regarding online university programs, requirements and objectives
> Conducted phone interviews and educated prospective students on the value
of higher education
> Enrolled and graduated students
Ken Herceg & Associates, Inc., South Bend, IN June 2006 to Aug 2006
Office Manager
> Supported four managers, prepared correspondence, directed phone calls
and distributed mail and updated Access database; prepared and
distributed weekly calendar
US Steel, Portage, IN July 1997 to June 2004
Administrative Assistant/ Customer Service/Clerk
> Responded to both internal and external customers to expedite steel coil
movement, recorded production statistics, supported three managers,
updated weekly calendars and created forms and documents using Excel;
maintained SOP manuals
> Coordinated transportation, receiving/distributing steel products
Profile
Passionate about teaching/training...Resourceful...Results
oriented...Persuasive...
Rapport Builder...Solution - oriented...Ability to simplify difficult
concepts...
Creative and fun...Passionate about new technology and social media
learning venues...
Student Endorsements...
"I have had the opportunity to be a student of Tricia Ziegler for the past
year. My experiences in Ms. Ziegler's classes have been wonderful. Ms.
Ziegler is a very dedicated and knowledgeable instructor. Anytime a student
needs help, Ms. Ziegler will make time to help them. It would be an honor
if I am given the chance to be in another class taught by Ms. Ziegler."
-Susan Hall
"I believe Ms. Ziegler is a wonderful teacher. She has wonderful rapport
with all her students. Her ability to connect with her students and her
talent at teaching simple concepts and making them fun, as well as more
advanced topics are both truly superior. She made my semester in Biology
interesting, fun and educational at the same time."
-Ashanti Coulter
"Mrs. Tricia Ziegler cannot be described in just a few sentences. She is an
outstanding teacher and leader at Wright Career College. She taught my
Computer Applications class. I had the privilege to have private tutoring
with her as well. She is very smart and knowledgeable of her job...her
teaching capabilities are exceptional"
-Miesha Powell
"Ms. Tricia Ziegler is the best instructor I have had here at Wright. She
loves her students and cares about them and their education. She is a very
caring person. She loves the subjects that she teaches especially Biology.
I did not like Biology but she made it fun. She was also my Computer
Application Instructor and she even made it fun. She can make any subject
fun and it makes you enjoy coming to school...She always has a smile on her
face and when she sees me in the hall she always speaks."
-Laurel
Kerner
Patricia Ziegler
3029 Ashwood Circle #208
Roanoke, VA 24012 918-***-****
********.***@*****.***
References
Phyllis Lyons
Co-Teacher
Wright Career College
Michelle Alvarado
Colleague
Travis White
Colleague
918-***-****[pic][pic][pic][pic][pic]
Contact this candidate