Customer Service High School

L. Soibhan Gillard

*** ****** ***** ***********, ** 29697 H: 864-***-**** C: 864-***-****

***********@*****.***

Professional Summary

Polished, professional customer service rep offering 7 years of experience providing customer support in

busy call center environments for corporate industry employers. An unwavering commitment to customer

service, with the ability to build productive relationships and resolve complex issues. A valued team

player who listens attentively and solves problems creatively.

Skills and Qualifications

Microsoft Office Suite Type 50 wpm Work with various levels of

Outlook Leadership in personnel.

IBM 3270 Reflections Organizations Fiserv

Hasler Meter Machine PLM System Novell

Education

Benedict College – Columbia, SC Major: Business Admin 2004-2005

Westside High School – Anderson, SC High School Diploma 2003

Experience

TD Bank – Greenville, SC

RCS Rep. II Retail Card Service Department, 7/12 to Present

Resolves problems immediately within authority, defers for additional research or forwards to

supervision or dispute resolution as needed.

Refers customer disputes to research area.

Processes customer mail/E-mail, website, fax and other correspondence, including address and

name changes, refund requests, closed accounts and other issues.

Maintains updated customer account information on account system as well as required customer

files and documentation.

Develops and maintains productive business relationships with appropriate contacts in internal

departments.

Consults more experienced customer service personnel with problems and questions.

Develop knowledge of credit card customer service industry practices, credit card products and

services, division policies and procedures and applicable consumer credit and other regulatory

guidelines.

Xerox Corporation – Greenville, SC

Account Associate, Document Services, 1/08 to Present

Receive approximately 10,000+ pieces of mail to sort and distribute daily.

Distribute incoming mail into individual slots within mail center according to department, office

and other company affiliates.

Maintain records of incoming and outgoing certified, registered and insured mail.

Verify and confirm accurate count and receipt of inbound letters, packages and office supplies

delivered by various courier services.

Dispatch and examine 10 - 15 large mail bins of outgoing mail.

Train new hire mail clerks regarding routine duties of distributing and routing of mail.

Process meter machine reports recording data of ascending and descending readings for billing

purposes.

Create, generate and maintain reports and spreadsheets. Process billing for print shop.

Perform various administrative tasks and other functions as assigned. Answer all

Inbound/Outbound inquiries

Search, batch, and print drawings and BOM’s for engineers

Create manuals, approve blue prints for engineers and scan and file archive documents

Teletech – Greenville, SC

Customer Service Rep, 7/07 to 3/08

Received and executed 100-150 inbound calls concerning packages shipped via Unites Parcel

Service daily.

Addressed, resolved and followed-through to completion, customer complaints and other various

related issues.

Tracked packages, scheduled pick- ups and deliveries and quoted shipping rates.

Created shipping labels and ordered supplies

Lanier Worldwide, INC – Greenville, SC

Senior Customer Service Representative, 5/05 to 07/07

Coordinated and prepared projects for printing, including document scanning and enhancement,

from start to delivery.

Established and maintained quality controls to ensure work accuracy.

Ensured customer satisfaction.

Placed and tracked equipment service calls.

Replaced toner, cleaning machines and stocking paper as required.

Assisted in the creation of printed documents for the company’s client.

Monitored and managed department inventory and supplies.

Pulled orders for document from inventory.

Managed internal and external mail.

Bosch Corporation –Anderson, SC

Quality Inspector, 8/04 to 05/05

Inspected sensor parts.

Maintained daily Excel spread sheet of all activities evolving the rejection or defective sensor

parts.

Reviewed and updated quality records quarterly in compliance with ISO (International

Organization for Standardization) procedures.

Established and maintained quality controls to ensure work accuracy.

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