Customer Service Sales

Dorothy Ann Alsberry

*** **** **., ***, **** Hartford, CT 06118

***-***-

8946

******************@*****.***

Personal Stylist/Fashion Expert - provide expert fashion knowledge, current

and classic for every customer. Build relationships with customers for

future new arrivals, replenishment of basics and customer referrals. Treat

customer with the uttermost respect and care.

Summary of Skills

. Competent written/verbal skills

. Expert complex problem solving

. Skilled multi-taster/ time management

. Erudite with diverse range of cultures/ socio-economics backgrounds

. Learn quickly/able to work with minimal supervision

. Merchandising using plan- o- grams

. Retail sales lead generator

. Intermediate user of MS Word/Excel 2010

. Cultivate relationships with customers

. Call/schedule appointments

. Work with customers to find the right apparel

. Coordinate new purchases with customers own attire/ accessories

when needed

. Remain current with fashion through magazines Elle, Vogue,

Allure,

WWD and books

Experience

Verizon Wireless

Newington, CT

Customer Service Representative

1996 to 2012

. Conferred with customers by telephone or in person to provide

information about products or services, took or entered orders,

canceled accounts, or obtained details of complaints

. Recorded customer interactions or transactions, recording details

of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve

customers' problems

. Determined charges for services requested, collected deposits or

payments, or arranged for billing. Referred unresolved customer

grievances to designated departments for further investigation

. Reviewed insurance policy terms to determine whether a particular

loss is covered by insurance. Contacted customers to respond to

inquiries or to notify them of claim investigation results or any

planned adjustments

. Resolved customers' service or billing complaints by performing

activities, such as exchanging merchandise, refunding money, or

adjusting bills Compared disputed merchandise with original

requisitions and information from invoices and prepared invoices

for returned goods

. Received new merchandise, organized, stocked the sales floor and

the stockroom

. Ordered currency and change for sixteen drawers

Education:

Brooklyn College City University of NY

Brooklyn, New York

Bachelor of Art in Education

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