Customer Service Sales
Resume:
CORNELIUS HOLSTON
Apt. *** E Street
Macon, GA **206
**************@*******.***
PROFESSIONAL SUMMARY
More than 5 years’ successful experience in customer service and support with recognized strengths in
account maintenance, problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in the first place. I possess
solid computer skills. Excellent working knowledge using IBM, Microsoft Excel, Microsoft Office,
Microsoft Word, ability to train, motivate, and supervise customer service employees. A team player,
acknowledged as “Head Customer Service Professional.” Develop plan, conduct audits and variance
analysis, process reports and filings, and maintain/update accurate inventories.
EDUCATION
Bachelor of Business Administration
American InterContinental University Atlanta, GA Jan 2013-Present
Specialization: Human Resources
Central Georgia Technical College Macon, GA Sept 2009-May 2011
Diploma: Business Administrative Technology
ACHIEVEMENTS
• Proactive planning by having employee detailed training regularly led to notable increase in
morale on customer sales
• Completing customer service surveys improved customer service and decreased corporate
complaints by 6% in two months at Charming Charlie
PROFESSIONAL EXPERIENCE
Pawn Mart Macon, GA, May 2012 – Present
Assistant Manager
• Service customers with pawning items
• Generate sales in opening new accounts and make employee schedules
• solve customer challenges by a daily Q & A for customer service improvement
• Maintain quality control with constant random inventory checks and merchandise printouts
Men’s Wearhouse Macon, GA, Jan 2011-May 2012
Customer Service Assistant
• Supervised unsatisfied customers and handle their queries reducing corporate complaints
• Prepared merchandiser for customers which spike sales goals by 2%.
• Daily customer calls and promotion emails thus increased traffic during prom season
Charming Charlie Macon, GA, Sept 2010-April 2012
Assistant Manager
• Product Merchandiser making sure all items were unique setup
• Weekly checks and cash deposit bank errands
Sears Macon, GA, Oct 2009-April 2010
Customer Service Assistant
• Constant cash deposits and checks evaluations
• Ticketing Merchandising made prices of all product throughout store
• Product Merchandising aligned items according to planogram
Marshalls Macon, GA, Sept 2007-Feb 2009
Customer Service Assistant
• Merchandiser and Product Tester lead to lower return rate
• Customer call invoices and sales telemarketing of 5customers a day
• Responsibility of daily banking deposits
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