Customer Service Quality Assurance

Dayna Ollero

*** ***** ****

Phone: 203-***-****

Harwinton, CT 06791

Email: ********@*****.***

Administrative Specialist

Dedicated and motivated professional with a strong background in Office

Administration and Business Support Services. Years of successful

experience consulting on multifaceted projects, streamlining internal

processes to enhance overall productivity, and fostering positive

relationships with a wide range of clients, colleagues, and key business

partners. Consistently recognized for outstanding contributions to the

bottom line. Solid reputation for resolving complex issues. Commended for

organization, perseverance, efficiency, and priority management skills.

Computer savvy and familiar with many modern systems and applications

including Windows and MS Office Suite.

Areas Of Expertise

Administrative Support Data Entry & Reporting Project Coordination

Office Management Travel Arrangements Records Management

Executive Relations Marketing & Advertising Billing & Invoicing

Customer Service Budgeting & Cost Control Human Resources

Planning & Scheduling Internet & Social Media Quality Assurance

Recent Experience

ct mobile notary - Harwinton, CT 2002-

Present

Administrative Services

. Perform an array of administrative and managerial tasks in support of

daily business operations

. Responsible for processing, printing, notarizing, and coordinating

various legal documents

. Oversee all aspects of the business including advertising, accounting,

billing, and procurement

. Communicate effectively with clientele and uphold quality customer

service standards

. Prepare correspondence, maintain records, and ensure the accuracy of

all documentation

. Implemented strategies and successfully grew the company to over $100K

in annual revenues

Additional Experience

THOMASTON POWER EQUIPMENT - THOMASTON, CT 2008-

2013

Administrative Assistant

. Advertising, accounting, all aspects of running business

. Provided clerical and secretarial support and assisted with human

resources

. Scheduled meetings, appointments, interviews, and other events and

activities

. Social media, website development

.

Heritage inn conference center - Southbury, CT

1994-1995

Executive Assistant

. Coordinated executive arrangements for international and domestic

travel

. Managed calendars, scheduled meetings, and kept confidential files

. Transcribed correspondence, took dictation, and worked with legal

professionals

. Liason with departments, human resource tasks

. All general office duties; ie: word processing, faxing, dictation

Education & Training

. Secretarial Studies - Marymount Manhattan College

. Naugatuck Valley Community College - Currently enrolled in Paralegal

Associates program

. Travel Agent Course - CT Travel School - CT Real Estate License

(1998-2001)

. Notary License

Contact this candidate