Customer Service High School

Melinda Ferriera

510-***-**** ? *************@*****.***

Administrative Professional with broad based claims technician/ subrogation

specialist and general office.

> Detailed oriented with excellent customer service skills

> Strong research skills; analytical skills

> Resourceful problem solver; thorough and detailed fact finder

> Motivated self starter and multitask oriented

> Proficient in MS office

> AT&T System 75 / Audix Voice Mail Class

> Exceptional communication skills both in verbal and oral

> Effectively work in a team environment, promoting a professional,

courteous and supportive environment

WORK EXPERIENCE:

ARROW ELECTRONICS

(Temporary) 5/13-10/13

Receptionist

. Answer, screen, and direct callers proper locations or person after

looking up information on customer screen

. Accept, sign for, log in, track and deliver all courier packages

. Pack and ship outgoing courier packages -Fed Ex and UPS (as well as

log in tracking information)

. Date stamp and deliver incoming mail, process outgoing mail

TESLA Motors, Fremont, CA

(Temporary) 10/12-3/13

Data Entry

. Audited cars for parts shortage.

. Entered parts shortage and defect of the cars into database.

. Verified and updated parts of the cars and serial numbers.

. Maintained and logged activities of downtime.

. Cycled count parts for inventory purposes.

. Responsible for other duties assigned.

Synnex Corporation, Fremont, CA

(Temporary) 7/11-10/12

Receptionist/Office Assist

. Receive, direct and relay telephone messages and fax messages.

. Pick up and deliver the mail.

. Open and date stamp all general correspondence.

. Maintain the general filing system and file all correspondence.

. Assist in the planning and preparation of meetings, conferences and

conference

telephone calls.

. Maintain an adequate inventory of office supplies.

. Respond to public inquiries.

Avnet Corporation, (formerly Bell Microproducts, Inc.), San Jose, CA

1990- 2010

Receptionist/Office Assist

. Answered an extremely busy phone line system, screened each call and

forwarded to correct department or one of our many worldwide branches.

. Supervised two other receptionists.

. Reporting, processing mail, and Fed Ex shipping.

. Updated Track-it employee information for company web directory.

. Purchased office supplies: responsible for company cell phones,

pagers, and blackberry units.

. Responsible for wiring and setting up phones, fax machines, employee

phone moves, and remote call forwarding.

. Set up department groups to utilize their group's phone coverage.

. Worked with local telephone companies, set up 800 numbers for company

and for special sales or marketing promotions.

. Created, ordered, stored and set up system for employees to follow

when ordering company forms. Ensured the ISO and SOX procedures were

followed when changes or updates on the forms were made.

. Sourced vendors for catering, vending machines, first aid, coffee, and

copier. Set up same day courier service for employees, vendors or

customers.

. Set up inter office mailing system, weekly Fed Ex system to go to our

60 branches, created log in sheet for all materials coming in or going

out of front office. H/R had me do new hire orientation training on

our phone/voice mail system.

EDUCATION:

Washington High School, Fremont, CA

High School Diploma

References upon request

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