Manager Customer Service

Location:

Posted:

October 05, 2013

Tami Ashley

Cumming, GA **040

Email - ****************@*****.***

Objective

A challenging and rewarding career which deals with people & top customer satisfaction.

Summary of Accomplishments

Over 20 years of successful management experience with recognized strengths in customer service,

recruiting and training, sales building, people skills and communication.

Employment History

IHOP, Cumming, GA

Waitress, May 2011-Present

BJ'S Wholesale Club, Cumming, GA

Personnel Manager, May 2009-November 2010

Responsible for all HR duties including departmental development, HRIS, employee relations,

training and development, benefits, compensation, organization development, executive

administration, and employment.

Managed 80+ employees and a day-to-day basis to ensure club goals, customer satisfaction and

procedures/policies were met.

Pizza Hut, Inc., Atlanta Markets, GA

Multi-Unit Manager, July 1990-December 2007

Over 15 years experience in the food management industry. Skilled in interpersonal relations and

project logistics. A number of strengths include team building, team contribution, self-initiative

and prompt thoroughness with my task. I am a valuable communicator and administrator with a

drive to succeed. Functional knowledge of computers along with ample expertise in client

satisfaction and employee relations. Positions held include All-Star General Manager, Above

Store Field Trainer and Multi-Unit Manager.

Education

Palm Beach Jr. College-Lake Worth, FL Insurance Principles (1980 - 1981)

GPA 3.Insurance Principles Course.

Lake Worth High-Lake Worth, FL High School Diploma (1977 - 1980)

Excelled in Business Management, which includes recognition for placing 2nd in statewide competition.

Skills

Food Manager State Certified; CPR/Defib Certified; Certified Core Trainer; Microsoft Word, Excel and

Power Point knowledge. Attended Presentation Skills Workshops and facilitated numerous People

Skills/Coaching classes. Comprehensive knowledge of Ad hoc and P&L reviews and interpretations.

Received recognition for People Building, Management and Employee Retention, Lowest Turn-over,

Profit Growth. Achieved All-Star status in the RGM role.

References

Available upon request