Customer Service Management
Resume:
Anita D. Harvin
Atlanta, GA 30339
Email: ******@***.***
QUALIFICATIONS SUMMARY
Human Resource professional with over six years experience in managing,
planning, developing programs, problem-solving, and coaching. A
proven leader with diversified education, skills, experience in employee
supervision and management, hiring and recruitment, employee disciplinary
action, and on-the-job conflict resolution skills. Polished Professional
eager to gain extensive hands on experience in HRM services.
Competencies include:
Strategic Thinking Decision-Making
Communication Skills Problem-Solving
Time Management Program Development
Organizational Skills Coaching
SELECT ACCOMPLISHMENTS
. Promoted to several times to various ranking positions within the
company.
. Career Performance Evaluation Rankings: Commendable per supervisors
PROFESSIONAL EXPERIENCE
MERSIN TECHNOLOGY - Atlanta, GA 2013-
Present
Customer Service Agent, 7/2013
. Represent Mersin Technology in a positive and professional manner
. Identify areas of improvement in the company and assist in creating
and implementing solutions
. Works as an integral part and senior member of the Mersin Technology
team
. Works with all personnel and outside contacts to satisfy clients and
achieve company goals/profits
. Implement solutions including full documentation and training as
required
. Train and / or coordinate training for all employees
. Conduct formal goal setting sessions for all reporting staff and
follow up to ensure compliance
LEARNING CARE GROUP - Smyrna, GA 2005-2013
Pre-K Lead Teacher, 9/2010 - 7/2013
. Prepare implement the weekly lesson plans using Georgia Pre-K
curriculum
. Oversee and direct the daily operations of the classroom area
. Maintain and prepare evaluations and observation records for
parent/teacher conferences
. Plan developmentally appropriate activities for the children in
conjunction with the assistant teacher
. Create an environment that the best meets the individual child's
developmental needs
. Attend all staff meetings and required or recommended training
programs and conferences
. Participate in professional organizations that work toward the
improvement of early childhood education
. Organize and lead the team in many administrative functions for the
environment
. Strong ability to adapt to and respond to continuously changing,
competitive environment
Resource Coordinator (telework), 8/2008-9/2010
. Case load of approximately 264 families: Traveled amongst five schools
throughout Cobb County providing RC Services (Parent workshops &
Community resource info) to Pre-K families
. Assisted staff and families to develop strong partnerships and enhance
communication
. Developed programs and activities designed to engage families in
improving student achievement which focused on collaboration of
families, teachers, and business-community partners.
Anita harvin Page 2
PROFESSIONAL EXPERIENCE (continued)
. Improved "walk-through" program where the staff makes improvements
based on feedback from the parents. This included front office
assistance, displays of student work, and general HR administration
. Created meet and greet family meetings where families can meet, get to
know each other, and discuss their interests and concerns.
Program Assistant Director, 8/2005-8/2008
. Ensured the school is operated in accordance with company and state
licensing standards
. Provided an educational, caring and safe environment for the
children and parents.
. Encouraged the self-esteem of the children as they made daily
discoveries
. Promoted the positive image of the company which boosted their
provider of choice in educational programs reputation
. Performed all administrative duties relating to operation,
recruiting, onboarding, training, and terminating all personnel
. Assisted in achieving profitability for the company, performed
various monthly/weekly tracking reports in regards to financials
and enrollment within the center
DSC Solutions, inc. - Atlanta, GA 2004-2005
Customer Service Manager
. Utilized administrative and technical skills to overall responsibility
of ensuring the smooth running of a regional office
. Designed and maintained filing system including document retention
. Maintained the office budget and recorded all expenses
. Ensure that there is adequate supply of stationery and equipment.
. Handled escalated customer complaints and inquiries.
. Ensured policies and procedures were communicated to the team
. Competent in project management and multi-tasking
. Trained new employees in office procedures, telephone systems and
office equipment.
EDUCATION
M.B.A. Human Resource Management
University of Phoenix - Atlanta, GA (currently on hiatus)
2013
B.A. Education 12/2006
Clark Atlanta University
TRAINING/TECHNICAL SKILLS
Professional Code of Ethics and Conduct, Managing Change,
Training Courses Effective Communication, Connecting with Customers,
Business Judgment, Time Management, etc.
Relative Coursework: Strategic Human Resource Management, Marketing
Management, Managerial Economics and Globalization,
Human Capital Management, Organizational Leadership
Technical Windows XP, Word, Excel, Outlook, PowerPoint,
Applications: Internet (Microsoft Office Suite)
*References available upon request*
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