Human Resources Customer Service

Yolanda D. Cameron

**** ****** ***** ****, *******, Georgia 303**-***-***-

**** ***********@*******.***

Summary

I am motivated, hardworking with strong customer service, and communication

skills; who is driven, energetic, organized and professional. Looking to

start my career in the field of Human Resource Management.

Education

Bachelor of science DECEMBER 2007 Faulkner University

HUMAN RESOURCES MANAGEMENT

Skills & Abilities

Management

ABILITY TO MAKE INDEPENDENT DECISIONS BASED UPON KNOWLEDGE OF AGENCY

OPERATIONS, U.S. EMPLOYMENT LAWS, POLICIES, AND PROCEDURES.

Maintain a high level of discretion when dealing with sensitive /

confidential information.

Plan, organize, assign, and evaluate the work of staff performing a variety

of information.

Establish and maintain effective working relationships with management, co-

workers, and the public.

Ability to apply and interpret federal, state, and / or agency regulations,

policies, and procedures.

Capability to work independently as well with co-workers and to exercise

sound judgment and discretion.

Communication

COMMUNICATE WITH EMPLOYEES, MANAGEMENT, GENERAL PUBLIC INSIDE AND OUTSIDE

OF AGENCY, AND HIERARCHY OF HIGHER AUTHORITY.

Provide accurate information rapidly on short notice.

Make available explanations of procedures affecting the process of

personnel actions and human resources management programs.

Display tact and courtesy when communicating.

Leadership

STRONGLY BELIEVE IN GIVING MY BEST TO MY WORK AND LEARNING WITH EVERY

OBSTACLE AS A CHALLENGE.

Experience

Financial Support Worker State of Alabama, Department of Human

Resources March 2010 - June 2013

INTERVIEW, ASSES AND ANALYZE CLIENTS ELIGIBILITY FOR SUPPLEMENTAL NUTRITION

ASSISTANCE PROGRAM (SNAP) BENEFITS.

Interpret and apply regulatory and procedural requirements to process

unusually difficult and complicated cases.

Prepare all required documentation of case work activities in a timely

manner.

Verify employment and income through the government Work Number System.

Complete assignments within a complicated framework of established

procedures and guidelines.

Yolanda D. Cameron 251-***-****

Perform tracking and case management of files utilizing Microsoft Access

database and Excel.

Research, gather and compile, accuracy of information into clients file.

Prepare a variety of documents, correspondences, and reports using word

processing software and web based applications.

Perform various clerical tasks to include preparing outgoing mail,

electronic mail, fax, scan, file, and answer telephone inquiries from

clients, outside agencies, and higher authority.

Administrative Assistant department of Human Resources September 2004 -

March 2010

PROVIDE A HIGH LEVEL OF ANALYTICAL AND RESEARCH ABILITY TO ANALYZE

PROCEDURES, DETERMINE COMPLIANCE, AND RECOMMEND IMPROVEMENTS.

Formulate and provide policy guidance on implementation of new

administrative policies, procedures, and directives.

Track and manage suspense actions for submission higher authority.

Review completed work for accuracy and ensure deadlines are met.

Amend or reject work not meeting established standards.

Answer multi-line telephone system

Greet visitors to the office.

Assist supervisor in composing Reports of Investigation.

Collect accurate and detailed information, and analyze information and

report conclusion.

Use sound judgment to generate alternatives and coordinate actions to

resolve problems while employing tact and diplomacy.

Manage and maintain detail financial records, making and verifying

calculation for financial reports.

Utilize software to control suspense actions, manage records, and perform

statistical analysis.

Manage Supervisor's calendar.

Make travel arrangements.

Schedule meetings.

Review correspondence for correct grammar, punctuation, spelling,

consistency, completeness and pertinence of content.

Draft letters of notification, acknowledgment, and commendation.

Prepare letters, fact sheet and similar material for staff meetings.

Personnel Assistant department of Industrial Relations May 2002 -

September 2004

ANSWER MULTI-LINE PHONE SYSTEM.

Greet visitors to the office.

Prepare critical correspondence for local courts, medical facilities, and

other state agencies.

Maintain files, records and Tickler System so that documents are readily

available and deadlines met.

Coordinate meetings and conferences.

Make travel arrangements and process travel vouchers upon completion of

travel.

Gather, organize, and process reports in order to meet weekly, monthly and

quarterly deadlines.

Contact this candidate