Customer Service Sales

DEBRA W. BURKE

*** ********* ********* #****

Altamonte Springs, FL 32714 407-***-****

OBJECTIVE: To obtain a position with an organization which will

utilize my extensive experience and success in marketing, sales

(inside/outside) and customer service, while offering

opportunities for advancement and growth.

OVERVIEW: - Results-oriented professional

with a strong work ethic.

- Focus on customer satisfaction

which results in increased revenue and

repeat/referral business.

- Develop good rapport with

people from diverse backgrounds.

- Outstanding skills in

planning, organizing, coordinating and trouble-

shooting/problem-solving.

- Effective in building teams

(hiring/training/motivating) as well as

functioning as an independent worker.

- Flexible/adaptable; rapidly

learn new ideas and procedures.

EXPERIENCE: STERLING FINE ART PHOTOGRAPHY - Maitland, FL

1999 - Present (Business specializes in bridal, family, pregnancy

and modeling photography completed on and off premises)

Office Manager

Responsible for setting up this new office and

business development. Developed and implemented

systems, policies/procedures and packages. Handle marketing and sales

which involves cold calling and presentations to hotels,

country clubs, churches, wedding coordinators as well as consulting

with clients via phone and in-person. Began scheduling for one photographer

(the owner), but now schedule 5 photographers.

Tripled revenue in one year and have grown business

thereafter.

1991 - 1999 SEARS TERMITE & PEST CONTROL - Orange City, FL

Renewal Coordinator / Office Coordinator

Responsible for office management and budgeting;

generating new business and sales; route scheduling;

customer service/satisfaction; pre-employment

screening/interviewing for local and other field offices; and customer

follow- up. As Renewal Coordinator handle budget analysis

and renewal budget attainment. Travel to other offices in Florida to

assist with increasing renewal rates. Increased

sales through new business, ensuring customer

satisfaction and high level of renewals. Staff and revenue doubled in 7

years while consistently meeting 90-100% of monthly

budget. Received numerous awards and bonuses.

1989 - 1991 SARA PARKER MODEL/TALENT AGENCY - West Palm Beach,

FL

Talent Interviewer / Marketer

Responsible for creating talent base and promoting

agency to producers and directors. Assessed talent

marketing potential and assisted in creating a look and

instructing talent on photo sessions. Coordinated marketing strategies

through imprinted sportswear nationwide, Disney, pageant promotions and

attaining new TV/film production accounts. Worked actively with local

Orlando agencies for Universal and MGM Studios. Growth of talent base

and revenue (i.e. videos such as Ron Howard's "Parenthood" and

"Summerfest - Daytona Beach").

Debra W. Burke

Page Two

EXPERIENCE: (continued)

1988 - 1989 JOBS OF SOURCE INC. - Orlando, FL

Manager / Marketing

Managed new employment agency which involved outside

marketing and sales to businesses of all sizes and types; hiring,

training and counseling applicants; and customer

service. Developed corporate plan, policies/

procedures, effective marketing/sales strategies and company logos.

Increased office staff from 3 to 15 in 5 months, while building a strong

employer base.

1987 - 1988 DIRECT SUCCESS EMPLOYMENT INC. - Winter Park, FL

Manager / Marketing

Responsibilities similar to those listed above for

this 3 year old company. Increased office staff from 5

to 20 in 4 months.

EDUCATION: Niagara Community College - Niagara Falls, NY

Marketing / Public Relations

Rochester Institute - Rochester, NY

Business Administration / Psychology (2 years)

R.L. Thomas High School (graduate) - Rochester, NY

REFERENCES: Furnished upon request.

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