Customer Service Manager

JOHN B. GAW

*** ***** ****** **. **** 908-***-****

Pittsburgh, PA 15136 **********@*****.***

EDUCATION: Fairleigh Dickinson University; Madison, NJ

Bachelor of Science in Business Management: Entrepreneurial Studies

Date of graduation: May, 2011 - GPA: 3.2

COMPUTER SKILLS: Advanced proficiency in Excel (pivot tables/v-lookups), Power Point, Word, Office,

Recruitmax, Financial Workstations (Thompson One Financial/Bloomberg)

EXPERIENCE:

June 2011 to Kforce Professional Staffing, Parsippany, NJ (Greater NY Market)

March 2013 Account Manager / Talent Representative: Finance & Accounting Search

• Promoted to full Account Manager/Talent Representative (August

2012)

• Responsibilities included building relationships with clients and

candidates through the delivery of exceptional customer service through trust, mutual respect,

and understanding

• Attended extensive Finance & Accounting Search training in corporate

headquarters

• Developed and executed daily plan, call logs, and bite logs to keep

organized and stay focused on daily priorities and goals

• Identified and recruited qualified candidates by reviewing online

applicant submittals to job postings, target recruiting on job boards, cold calling, social

networking, referrals, along with keeping in touch with the career development center in local

Universities

• Created, modified, and utilized Boolean Search strings on daily basis

in Recruitmax (internal database), Monster, CareerBuilder, Indeed, Hoovers, Google, Yahoo,

and LinkedIn

• Developed and utilized pipelines in every skill set for efficient

identification of qualified candidates for anticipated client demand

• Conducted reference checks on every candidate interviewed to ensure

authenticity of qualifications and skills along with gaining referrals

Candidate Generation Specialist: Finance & Accounting Search

• Developed and executed daily plan, call logs, and bite logs to keep

organized and stay focused on daily tasks and goals

• Target recruited for Fortune 500 clients such as American Express,

Morgan Stanley, Prudential, Quest, BMS, Credit Suisse, Curtis-Wright, HealthFirst, Maersk,

MetLife, etc.

• Created and utilized pipelines in every skill set for efficient

identification of qualified candidates for anticipated client demand

• Updated and modified candidate resumes to best display work

experience and qualifications

• Created, modified, and utilized Boolean Search strings on daily basis

in Recruitmax (internal database), Monster, CareerBuilder, Indeed, Hoovers, Google, Yahoo,

and LinkedIn

• Conducted training for co-workers on how to best utilize social

networking/job board sites

• Led and organized CareerBuilder trial period and tracked

usage/placements daily to determine if beneficial for Kforce to purchase full membership

Experience while in school:

Summer 2010 Merrill Lynch Wealth Management, Florham Park, NJ

Wealth Management Intern

• Worked alongside two of top financial advisors and three client associates within firm

• Efficiently researched stock information on Bloomberg and created spreadsheets to manage

client agreement notifications on change to new internal system

ADDITIONAL INFORMATION:

• FDU Men's Soccer, 2007 - 2010, Captain 2010

• In charge and led recruiting efforts with high success rate

• FDU Men's Tennis, 2007

• FDU Scholar Athlete

• FDU SAAC Committee Member, 2009 - 2011

• FDU Entrepreneurial Society member, 2010 – 2011

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