Customer Service Sales

Jimmie Deloris Gent

*** ********** *****

Apopka, FL 32712

407-***-**** (Home)

407-***-**** (Cell phone)

**********@*****.***

SUMMARY OF QUALIFICATIONS:

More than 10 years as a progressively responsible Administrative Assistant.

Areas of expertise include Customer Service Representative, Commercial

Policy Typist, Claims Assistant and Case Management Coordinator. Capable

of coordinating varied assignments and responsibilities with maximum

efficient and accuracy.

EXPERIENCE:

Three Angels Community Network

Loss Mitigation Processor (2008 - 2009)

. Provide Administrative support to the Sales Representative.

. Calculated income and expense ratios.

. Reviewed financial statements.

. Requested documentation needed from the clients for Loan Modification.

. Handled loan workout packages.

. Responsible for putting all clients' information into ACT computer

system.

. Responsible for keeping clients updated on their Loss Mitigation and

Short Sales process.

. Answered complaints for court summons for foreclosure.

Crump Insurance Services

Commercial Policy Processor (2007)

. Provide support to the Underwriters in the Underwriting Department.

. Responsible for processing Commercial policies from various companies.

. Responsible for Endorsement changes.

. Reviewed policy renewal for accuracy.

. Responsible for billing Agents for Policy premium.

Sedgwick Claims Management Services

Case Management Coordinator (2003 - 2007)

. Assigned claim cases to the nurses from a roster, based on company

guidelines.

. Set diaries for nurses to complete.

. Ran weekly and monthly reports for management.

. Called doctor's office requesting medical notes and making doctor

appointments

. Responsible for sending out surveys to clients.

American Florida Realty

Secretary (1998 - 2001)

. Answered the telephone.

. Responsible for ordering office supplies for the entire office.

. Assisted the Sales agents in inputting their listings on the MLS

system.

. Reviewed contracts for listing agreements.

. Reorganized current procedures in the filling system.

. Responsible for scheduling office meetings for the sales agents.

Allstate Insurance

Customer Service Representative (1996 - 1998)

. Direct contact with client/customer base

. Processed Auto and Homeowners applications

. Responsible for making endorsement changes to the policy

. Responsible for quoting auto & homeowners

EDUCATION:

Ft. Worth School of Business

Vocational Certificate in General Business

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