Customer Service Manager

Renee Magtibay

Master of Healthcare Administration graduate seeking entry level office administration position

**********@*****.***

Summary

I recently obtained a Master of Healthcare Administration Degree and I am eager to transition from a retail

professional to a career driven healthcare administrator.

Experience

Intern at Dignity Health - St. Rose Hospital

January 2013 - May 2013 (5 months)

- Assisted Chief Nurse Executive and Directors of the nursing units with various projects and tasks including

collecting hospital staff’s education information, creating spreadsheet to track data, review and enter data into

spreadsheet, filing documents, and answering and directing calls as needed

- Assisted in any other areas as assigned with an “I Can Do Attitude”

Assistant Manager at Abercrombie & Fitch

June 2011 - November 2012 (1 year 6 months)

- Responsible for interviewing 3-6 candidates a week, hiring, and training

- Managed office paperwork, staff scheduling and over all daily store operations

- Recruited associates during job fairs and scouting opportunities

- Provided orientation for new associates and trained them on responsibilities of position

- Maintained store visuals and merchandising store floor sets

- Delegated sales associates on daily tasks

- Opened and closed store; managed register tills

Childhood Obesity Campaign Coordinator at American Heart Association American Stroke

Association

January 2011 - June 2011 (6 months)

- Provided administrative office support and worked primarily with Microsoft products

- Created word templates, collected data, entered into computer software and spreadsheets

- Answered phone lines, screened and transferred callers, and managed 3 Outlook calendars

- Educated parents and teachers on the issues and prevalence of childhood obesity

- Attended health fairs and educated the public on the effects of trans fat in foods and childhood obesity

- Created educational pamphlets on health regarding exercise and proper nutrition

- Recruited advocates to get active and registered through You’re the Cure to help influence lawmakers

- Assist with events and event planning such as the Heart Ball, Go Red, and Heart Walk

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Skills & Expertise

Microsoft Office

Microsoft Excel

Microsoft Word

Data Entry

Electronic Filing

Office Administration

type 65 WPM

Ten Key

Medical Terminology

Communication Skills

Customer Service

Customer Service Training

Adaptability

Work in A Fast Paced Environment

Multitasking Skills

Employee Training

Operations Management

Health Education

Education

University of Nevada-Las Vegas

Master's degree, Health/Health Care Administration/Management, 2011 - 2013

University of Nevada-Las Vegas

Bachelor's degree, Public Health Education and Promotion, 2005 - 2011

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Renee Magtibay

Master of Healthcare Administration graduate seeking entry level office administration position

**********@*****.***

Contact Renee on LinkedIn

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Contact this candidate