Customer Service Quality Control

CRAIG DAVIS

**** ****** ******, ********, ** ****7

Phone: 847-***-**** ( Email: ***********@*********.***

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To secure a challenging position where I can effectively contribute my

skills and ensure my growth through the organization's growth, possessing

competent skills that can be used to produce results.

Areas of Expertise

Maintenance & Supervision ? Troubleshooting ? Customer Service ? Carpentry

& Construction ? Warehouse ? Shipping and Receiving ? CATV/Internet Wiring?

professional experience

JESUS NAME APOSTOLIC CHURCH, Waukegan, IL

Jan. 2010 to Present

Property Maintenance

Successfully oversee the maintenance and upkeep of two distinct properties,

which includes management of basic electrical work, repairing, taping, and

painting of drywall, basic plumbing, shampooing carpets, and general

troubleshooting. Seamlessly renovates classrooms, offices, and public

areas in an expeditious manner, aids with event set up and preparation.

Proactively communicates maintenance issues to the management teams,

assisted with janitorial duties, snow removal, and salt applications.

UNITED STATES INFRASTRUCTURE CORPORATION, Indianapolis, IN

Mar. 2012 to Sept .2013

Utility Locate Technician

Effectively manages the accurate and safe locating of underground utilities

including: telecommunications, electric, power, cable TV, gas, water, and

sewer systems. Contributes expertise in reading maps and blueprints in

order to identify the location of utilities. Operate different electronic

detection equipment, to locate and mark under-ground facilities within

prescribed accuracy limits. Ensures that underground utilities are

protected from damage during excavation projects.

ECOSPHERE LLC/DISH NETWORK, West Allis, WI

Jul. 2008 to Nov. 2011

Field Service Specialist

Diligently installed satellite TV service for residential and commercial

customers, while directing the transport, security, and storage of company

products. Promoted an unwavering commitment to customer services.

Documented and communicated inventory counts and product usage. Confirmed

that orders met customer needs, and educated customers regarding equipment

use. Enforced and followed all safety regulations regarding operation of

the company van. Maintained correct van inventory in preparation for all

jobs.

ILLINOIS BUILDERS & ASSOCIATES, North Chicago, IL

Nov. 2007 to Jul. 2008

Independent Contractor

Responsible for residential construction and remodeling trades, practices,

and procedures, while communicating regularly with customers regarding

project updates. Utilized knowledge in techniques, tools, equipment,

materials, quality control, cost control, and safety. Mentored and managed

laborers and subcontractors. Provided job sites with the correct amount

and type of materials and tools needed.

additional experience

W.W Grainger- Multilevel order picker 1999-

1996

Electronic Recovery- Shipping Receiving/Warehouse/Driver

1996 to 1997

educatioN, Professional Development, & Certifications

General Education Studies, University of Wisconsin Stout

Light Construction Technician Program, Triton Community College

Certified Journeyman Carpenter ? Certified Satellite Installer ? Fork Lift

Certification

professional certifications

United Brotherhood of Carpenters & Joiners of America ?

Satellite Broadcasting Communications Association? Forklift

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