Customer Service Manager

Debra Snearey

***** ********** **,

Houston,TX.**014

(Phone) 760-***-****

Objective:

To obtain a position as customer service representative utilizing my 19

years of experience.

Qualification Summary:

Strong knowledge in all the areas of customer service including,

Restaurant, Credit Bureau's, Retail and Manufactured Home Repairs.

Excellent relationship building with customers, very reliable and

professional person, wide skills in management. Strong leadership skills

and capability to motivate and manage staff to accomplish great results...

Skills:

Microsoft Word, Excel, Outlook Express, Microsoft Windows XP, Customer

Service, Sales, Managing operations, Property inspections and maintenance,

Dealt with customer complaints successfully.

Profile:

Dependable, result oriented professional with experience in customer

service management and call center experience (talked with over 100

customers a day). Do extremely well in fast paced environments as well as

motivating and supervising staff to maximize productivity. Work well as a

part of team as well as independent. Strong leadership skills and

capability to motivate and manage staff to accomplish great results.

Responsible for managing all the credit card and cash transactions in

department store environment. Daily closed store properly and secured

building. Responsible for balanced cash draw at close of shift... Managed

all transactions, via phone and in person successfully. . Responsible for

back up inventory ordering and shelf stocking.

Work History: (from most resent)

2011-2013 San Marcos, CA

Assistant Manager/Patio Furniture Sales

Assistant Manager Assist Store Manager, Sold Patio Furniture, responsible

for performing and overseeing the day-to-day activities interfacing with

customers such as answering customers' questions on product, component,

lead time, pricing, quotation, and shipping/delivery questions.

2002-2008 Seasons Mobile Inc /dba Seasons Mobile LLC, Elkhart Indiana

Customer Service Rep/ Manager

Conducted homeowner walk-throughs, as well as monitoring and maintaining

homeowner warranty-related issues. Performed customer service. Prepared the

work orders, billing sheet, Mileage sheets.Data Entry, Oversaw all banking

transactions and Deposits.Billings, Payroll, managing daily office

operations, ordering parts and supplies, maintaining excellent working

relationship with customer an Subcontractors.

Conduct inspections of subcontractors' work, develop repa, r lists and

review work of laborers, carpenters to ensure work meets quality standards.

Review invoices, orders, reparation and monitoring of construction

schedules in order to complete service on time, under budget and with the

highest standards of workmanship.

2001-2002 Innovative Natural Products, Escondido, CA

Customer Service Rep.

Performed as a contact between consumers and sales, Offer telephonic

customer

Determined order correctness and processed over a hundred orders daily.

1998 -- 2001 Schultz Mobile Home Co., Elkhart, IN

Service Coordinator

Customer care, service, and troubleshooting for homeowners,Data entry,

Billing and Payroll, In itiated service contracts and supervised their

completion, Determined order correctness and processed dealer's billing to

make sure the Factory was not double billed for service, from the

dealer's..

1992 -- 1998 Seasons Mobile Inc., Remus, MI

Customer Service/ Asst Manager

Set appointments, input all data and billing, and oversaw all banking

transactions, Supervised 21 service crews. Responsible for contacting home

owners for the parts needed for the service on the homes. Ensured

homeowners repairs were completed .Oversaw 21 contractors and supervised

the repairs on the home where completed in a timely manner. Prepared the

work orders, billing sheet, Mileage sheets.Data Entry, Billings Oversaw all

banking transactions and Deposits, Payroll, managing daily office

operations, ordering parts and supplies, maintaining excellent working

relationship with customer an Subcontractors.

1985-1992 MT.Pleasant Credit Bureau, MT Pleasant,MI

Customer Service Rep.

Contacted Customer on payments due, Collected for money owed. Oversaw all

banking transactions and Deposits.

1980 -- 1985 Mesick Cafe,

Waitress / Manager

Opened the restaurant and made sure thing were started on time for the day

Served the customers, Managed the cash register, Made sure the waitress

sure the customer with care.

EDUCATION

Mesick High School Mesick, MI High School Diploma

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