Customer Service Sales
Resume:
Kerrie B. Ivy
Woodstock, GA 30188
Phone 404-***-****
*********@*****.***
Linkedin Profile URL:
www.linkedin.com/pub/kerrie-ivy/b/b59/700/
COMPUTER Skills
. Microsoft Office (Word/Excel/Outlook) - Quickbooks 2000 - MAS 90 - MAS
200 - EDI - Macola 7.0 - AS400 - Internet Explorer - Novus Adobe
Photoshop - Credit Reports (Dunn & Bradstreet/Equifax/Experian) - Typing
(55 WPM) - Goldmine - Procom - Act - Danzig - Shims POS - Apollo -
Ticketmaster - Shims - UPS & Fed Ex Systems - Internet Explorer - Lien
Tracker - Financial Contracts & Lien Waivers
WORK HISTORY
A & A Venture Group - /Treasure Group
Marietta, GA
Office Manager / Mkt. Manager
05/2008 - 01/2013
. Designed and implemented new marketing program, negotiated terms and
arranged for business to partner with local schools and other businesses
in the community to participate in various fundraisers and events to help
increase sales with a portion of the proceeds to be donated back to
students and to the community.
. Hired, trained and supervised employees, performed random cash audits,
enforced policies and procedures, instilled excellent customer service
practices and promoted teamwork from staff.
. Performed regular inventory counts on products and supplies, placed
orders, received and stocked weekly shipments, maintained equipment.
. Recorded and processed payments for vendor invoices, utility bills,
conducted daily bank deposits, processed charge card and debit card
payments, replenished back up cash, processed bi-weekly paychecks and
processed monthly sales tax, quarterly payroll taxes and year end
withholding taxes.
Inno-Ware Plastics, Inc.
Alpharetta, GA
Contract Administrator (Temporary Assignment)
08/2007 - 05/2008
. Reviewed sales contracts to confirm all information was submitted
complete, assisted accounting department entering and reconciling sales
transactions, customer payments, product information and customer
information during upgrade of companies' software system.
. Reviewed vendor contracts and processed payments, verified accuracy of
pricing and vendor rebates, issued credits for price and quantity
discounts making corrections to invoices as needed.
The R. A. Siegel Company
Atlanta, GA
Lead Credit/Research Analyst
09/2006 - 07/2007
. Gathered information for Credit applications, reviewed customers
financial statements and credit reports, set credit limits and payment
terms, input pricing and information on new accounts, researched
discrepancies, conducted research to resolve issues.
. Managed AR portfolio of 2.5 million dollars in receivables, collected
payments, serviced 700 - 800 active accounts per month, assisted sales
staff with financial issues which affected sales/purchases and maintained
major accounts which generated 2/3 of companies total revenue.
. Reviewed, approved and released purchase orders submitted by customers
that maintained consistently delinquent payments and/or that repeatedly
sent payments late and/or held account balances that exceeded a
preapproved line of credit.
. Processed adjustments to correct errors, posted payments to invoices,
processed credit card and check payments, performed daily bank deposits
and posted payments onto accounts.
.
Kerrie B. Ivy
Page 2
Genesys Interiors, LLC
Atlanta, GA
Accounts Receivable / Credit Manager
12/2004 - 09/2006
. Set-up and maintained up to date account information on companies'
receivables on a portfolio with outstanding debts ranging from $2,000 -
$100,000 per customer and provided customer service on 500 - 600 active
accounts.
. Established and enforced credit policies and procedures, generated
invoices and monthly statements, collected deposited and applied payments
to accounts and reconciled transactions and processed adjustments as
needed to correct errors or settle disputes.
. Analyzed, approved and released orders, reviewed documents to ensure
accurate and complete information, verified pricing, discounts and
rebates and authorized release of shipments.
. Assisted Controller with monthly reports and year end closings, provided
support to sales staff, provided information on documents, payments
and/or policies relating to customer financials which affected purchase
orders, processed daily reports for management and performed month end
closing duties.
Coca - Cola USA Fountain Division
Dunwoody, GA
Collections Analyst (Temporary Assignment)
05/2004 - 11/2004
. Contacted customers to collect payments and prevent past due invoices,
researched discrepancies, resolved disputes and ensured maximum turnover
of receivables.
. Monitored, reviewed and analyzed customer receivables, maintained control
of outstanding debts and ensured payments were made within established
terms.
. Processed invoice deductions and late payment fees, identified and
discouraged slow payment trends, determined causes of delinquent debts
and made recommendations to resolve such issues.
John Deere Landscapes, Inc
Alpharetta, GA
Lead Credit Analyst / Order Approval Supervisor
06/2001 - 05/2004
. Assisted Director of Credit during reconstruction of department, acted as
advisor during the development of new policies and procedures, aided in
the hiring, training and supervising of newly added staff.
. Maintained up to date account information, reconciled payment
discrepancies, processed account adjustments, resolved customer disputes,
collected payment on NSF checks and posted charge backs to customer
accounts.
. Processed credit applications, analyzed Dunn & Bradstreet, Equifax and
Experian credit reports, established credit limits up to 100,000 and set
payment terms.
. Analyzed, approved and released orders placed by customers with excessive
and/or delinquent balances based on issued line of credit, verified and
set up account information, confirmed accuracy of prices, discounts
and/or rebates.
. Maintained daily, weekly and monthly reports for the CEO and Director of
Credit, provided support to staff of 268 branch Managers and assisted
Area and Regional Managers with information relating to customer credit
issues that effected purchases.
EDUCATION
Kennesaw State University
Marietta, GA
Double major!
09/1987 - 07/1993
. Bachelor of Business Administration - B2B Sales
. Bachelor of Business Administration - Marketing
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