Customer Service Sales

Santoshia Lee

**** ******** ***** **

Houston, Texas 77084

Home: 281-***-****

Email: **.*******@*****.***

QUALIFICATION

• Profound computer skills. Knowledge of MS Word, Excel, PowerPoint, Windows, Data Entry, and

Internet.

• Work well in environments where my ability to adapt to new conditions are common, and very

detailed oriented.

• Ability to prioritize and remain focused on the essence of an issue and goals to be achieved.

• Skilled at learning new concepts quickly while working well under pressure.

• Thorough knowledge of cases for juveniles and families, facilitation of crisis intervention

procedures and informal family therapy.

• Over 10+ years of Collections experience in the debt recovery field; including skip tracing in a

demanding call center environment.

EDUCATION:

2008 Associates Degree Criminal Justice Amherst, NY

EXPERIENCE

ERS-Convergent Outsourcing Inc Houston, TX

Judgment Dormant Representative 08/2011-04/2012

• Collected on past due dormant Judgment LVNV funding credit card accounts.

• Helped customers establish payment arrangements to settle delinquent accounts.

• Assisted customers with the help of short sales on home modifications for approved settlement

offers.

• Collected on Bank of America auto deficiency loans, repossession, customer service, and financial

responsibility with reestablishing re payment of the outstanding loans.

International Asset Group Amherst, NY

Team Leader/Senior collector 02/2010-02/2011

• Educated consumers on their financial future, and obtained payments.

• Managed and handled scheduling for team members, monitored phone calls, and assisted with 2nd

talk offs.

• Perform various administrative functions for assigned accounts, such as recording address changes

and updating records of deceased and bankruptcy clients.

Leading Edge Recovery Buffalo, NY

Senior Collector/Skip tracer 09/2008 - 01/2010

• Locate and monitor overdue accounts, using a variety of skip tracing tools such as Accurint, Lexis

Nexus and CBC.

• Notify consumers of delinquent accounts by mail, or telephone to, generate payments from

consumers.

• Negotiate credit extensions when and if necessary.

Hopevale Inc Hamburg, NY

Behavioral Counselor/Child Care 07/2007-08/2008

• Responsible for redirecting troubled youths, facilitating behaviors modification along with disciplinary

& educational practice.

• Counseling & supervision of adolescents ages 13-21 in a group home/residential structural setting,

assisted with TCI (therapeutic crisis intervention) when necessary.

• Taught coping 7 daily living skills for the improvement towards transition back into the community &

to their families.

Mercantile Adjustment Bureaus Williamsville, NY

Legal Auditor 11/2004 -6/2007

• Senior collector for reposed car loan.

• Persuade clients to pay amounts due on their outstanding Bank of America credit card accounts.

• Recorded information about financial status of clients and status of collection efforts.

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