Customer Service Project Manager

Rocco C. Cononico

*** **** ****** ***, ***********, Ohio 43081

Cell: 330-***-**** *********@*****.***

Summary of Professional Qualifications

Experienced manager in project management and production

Expertise in coaching, performance management, and employee development

Extensive customer service, marketing research, market analysis, and sales experience

Advanced execution in quality assurance, compliance, and auditing

Related Work Experience

Consumer Loan Support Supervisor

JP Morgan & Chase Co. 2011 – Current Columbus, OH

Trained, coached, and managed a team of 20+ employees.

Monitored employee file compliance by utilizing computer system to generate reports.

Audited staff’s accuracy and increased hourly production rates.

Coordinated vendors to simplify logistics of distributional resources.

Team Leader

Giant Eagle 2010 – 2011 Columbus, OH

Managed, scheduled, and coordinated a team of 10+ employees.

Ordered, stocked, and prepared product for purchase.

Trained and implemented customer service and satisfaction standards for employees.

Oversaw delivery and distribution processes.

Project Manager

RAM Landholdings 2008 – 2011 Warren, OH

Planned, navigated, and executed the rehabilitation of real estate investments.

Organized, scheduled, and controlled workflow of general contractors, laborers, and skilled trade workers.

Realtor / Licensed Sales Agent

Eaton Group GMAC Real Estate 2008 – 2011 Warren, OH

Counseled, assisted, and educated clients with the sale and purchase of residential and commercial real estate. Negotiated contracts with

other agents.

OAR President’s $1 Million in Sales Club Award ~ 2008 2009(Rookie Year) and 2009 2010

Marketing Research Intern

GIE Media 2007 2008 Richfield, OH

Developed and implemented marketing research tools and promotions for B2B publications.

Calculated research feedback and statistics to develop concise marketing presentations for clients, sponsors, upper management, and sales

staff.

Education and Achievements

Notre Dame College 2004 – 2008 Cleveland, OH

BA Marketing and Minor in Business Management – Athletic & Academic Scholarship

4 Year Varsity Track & Field Athlete

Certified United States Track and Field Coach

Rocco C. Cononico

505 Wild Indigo Run, Westerville, Ohio 43081

Cell: 330-***-**** *********@*****.***

Hondros College 2007 – 2008 Cleveland, OH

Ohio Real Estate Sales License

Boy Scouts of America 1996 – 2004 Warren, OH

Eagle Scout Award

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