Customer Service Medical

Erin Griffith

****-**** ** ** . ********, WA USA 98275 . 206-***-**** .

**********@*******.***

Objective

An experienced medical professional with strong clinical,

administrative and people skills. Excellent communication

abilities demonstrated by years of practice in

healthcare. Personable and punctual. Seeking a position in

healthcare utilizing the skills learned over a diverse

career.

Skills

HEALTHCARE

Electronic Medical Record (EMR) software

Patient charting

Medical instrument sterilization mastery

Practiced in sterilization techniques and infection control

standards

HIPAA compliance

Medical terminology

Patient-focused care

Chart preparation/filing aptness

Understands medical procedures

Insurance eligibility verification

Pharmacology, as it affects the specialty of skincare

ADMINISTRATION

Proficient with Microsoft Office Suite

QuickBooks

Mail management

Report and business writing

Answering multi-line phone systems

Maintains strict confidentiality

Front desk management

AR/AP

Appointment scheduling

Alphabetical/numerical filing mastery

Marketing - Brochure and newsletter formatting, direct mail,

flyers

Special events planning

Proficient in customer account software

Inventory control procedures

Cash handling accuracy

Deadline-driven

High customer service standards

ATTRIBUTES

Dedicated team player

Strong interpersonal skills

Calm and level-headed under duress

Exercises good judgment

Superior attention to detail

Professional and mature

Organized

Integrity

Strong work ethic

Team player with positive attitude

Education

Present Western Governor's University

BS Health Informatics

Anatomy and Physiology

CPT & ICD Certification

Database Fundamentals

Foundations

General Education

Health Informatics Fundamentals

Health Information and Information Management

Health Information Technology and Systems

Information Technology Fundamentals

Medical Terminology

Organizational Behavior and Management

Pathophysiology

Pharmacology

Systems Administration and Management

2010 - 2012 Everett Community College

AAS-DTA/MRP in Pre-Nursing

Courses in Biology, Chemistry, Microbiology, Nutrition and

Psychology.

1994 - 1995 Greenwood Academy

Certificate Program in Esthetics

Advanced Hair Removal training

Makeup Application seminar

Spa treatments training

Reflexology seminar

Course on Infection Control

Course on Skin Diseases and Disorders

Advanced Cosmetic Chemistry coursework

Advanced coursework on the Pharmacology of Esthetics

Medical Terminology seminar

Work Experience

05/2013 - Swedish Cherry Hill - Sleep Medicine

08/2013 Contract through Annexa Professional Staffing

Seattle, Washington 425-***-****

Patient Services Representative II

New Patient appointments and referrals.

Insurance verification.

Processing and creation of referrals.

Promptly answered multi-line phone, triaged, messaged

providers, returned patient calls and scheduled

appointments.

Maintained appropriate decorum and professionalism at all

times.

Ensured HIPAA compliance.

Recorded patient data and medical records.

Completed registration quickly and cordially for new

patients.

Used Epic EMR, TSR Access and I-Doc Locker software.

Displayed superior customer service.

03/2006 - Northwest Hospital & Medical Center - Downey Plastic Surgery

09/2010

Seattle, Washington 206-***-****

Medical Esthetician & Medical Office Assistant

Educated patients on skin care procedures and products.

Vastly improved appearance of patients' skin through

non-surgical processes.

Offered skin rejuvenation therapy services to patients.

Deciphered product ingredient labels.

Learned new techniques and pursued continuing education to

learn new advances in skin condition treatments.

Acted as clinic Laser Safety Officer.

Performed laser vein therapy and laser hair removal

procedures.

Promptly answered multi-line phone, returned patient calls

and scheduled appointments.

Conducted private patient consultations.

Instructed patients on how to apply make-up to achieve a

desired look.

Maintained appropriate decorum and professionalism at all

times.

Helped physicians examine and treat patients by assisting

with instruments, injections and suture removal.

Cleaned and sterilized instruments and disposed of

contaminated supplies.

Escorted patients to examination rooms and prepared them for

physician exams.

Escorted patients into ASC for procedures and prepared them

for physicians.

Ensured HIPAA compliance.

Processed monthly reports for department performance.

Instructed patients and family members on proper discharge

care.

Maintained patient privacy and confidential patient

information.

Prepared specimens for analysis.

Prepared patient rooms prior to their arrival.

Kept facility stocked with necessary supplies, equipment and

instruments.

Recorded and filed patient data and medical records.

01/2005 - Completed registration quickly and cordially for all new

12/2005 patients.

Observed and noted patient reactions to treatment to

evaluate progress and make adjustments.

Assisted patients with healing and recovery after surgery.

Providence Physician Group

Mill Creek, Washington 425-***-****

Medical Esthetician

Vastly improved appearance of patients' skin through

non-surgical processes.

Learned new techniques, including the complete chemical peel

process.

Maintained rigorous standards of sanitation and

sterilization as directed by law and the clinic's policies

and procedures.

Conducted private patient consultations.

Assisted patients with healing and recovery after surgery.

Recorded and filed patient data and medical records.

Observed and noted patient reactions to treatment to

evaluate progress and make adjustments.

08/1999 - Virginia Mason Medical Center

10/2005 Seattle & Lynnwood, Washington 206-***-****

Medical Esthetician, Medical Records & Office Assistant

Sold medical spa-exclusive skin care products and encouraged

service upgrades.

Promptly answered multi-line phone, returned patient calls

and scheduled appointments.

Conducted private patient consultations.

Instructed patients on how to apply make-up to achieve a

desired look.

Offered brow and eyelash tinting services.

Maintained appropriate decorum and professionalism at all

times.

Recorded and filed patient data and medical records.

Strictly followed all federal and state guidelines for

release of information.

Directed patient flow during practice hours, minimizing

patient wait time.

Scheduled patient appointments.

Provided administrative support for physicians.

Reviewed diagnostic and procedural terminology for

consistency with acceptable medical nomenclature.

Demonstrated knowledge of HIPAA Privacy and Security

Regulations by appropriately handling patient information.

Maintained patient charts and confidential files.

Educated patients on skin care procedures and products.

Trained new staff on the range of skin care services

offered.

Vastly improved appearance of patients' skin through

non-surgical processes.

Learned new techniques, including the complete chemical peel

process.

Pursued continuing education to learn new advances in skin

condition treatments.

Maintained rigorous standards of sanitation and

sterilization as directed by law and the medical clinic's

policies and procedures.

Assisted clinic in activities such as staff meetings,

promotions and housekeeping duties.

Volunteer Experience

PAWS

Foster Parent

2012 - 2013

Girl Scouts of Western Washington

Troop Leader

2008-2010

Camp Fire USA

Assistant Club Leader

1988-1990

Work Experience Prior to 1995:

Server, Lead Hostess, Marketing, Dental Back Office, Camp Counselor,

Retail, A/R, Financial Aid Representative and Clerical.

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