Customer Service Manager

Michael Anthony Mills

*** **** ******, **********, ** 06790 . 727-***-**** . ********@*****.***

Professional Summary

Administrative support professional experienced working in a fast-paced

environment demanding strong organizational, technical, and interpersonal

skills. Highly trustworthy, ethical and discreet; passionate about quality

and superior customer satisfaction. Confident and poised in interactions

with individuals at all levels. Detail-oriented and resourceful in

completing projects; able to multi-task effectively. Analytical,

articulate and diligent. Capabilities include:

( Customer Service & Relations ( Word Processing & Typing (

Computer Operations

( Filing & Data Archiving ( Office Equipment Operation (

Telephone Reception

Education

1998 - 2001 St. Petersburg College, St. Petersburg, FL

Associates Degree geared towards a field in Business Administration

1994 - 1998 Lakewood High School, St. Petersburg, FL

Work Experience

FIS, St. Petersburg, FL

June 2011 - Present

Product Support Specialist

( Provide assistance to clients for Products & Services offered by FIS.

Daily tasks include processing new implementation packages, payment

authorization, debit/credit adjustments, fraud-related charges,

cancellations, obtaining check copies for clients, setting up promotions,

in addition to other various tasks.

( Organize the development of products and provide strong knowledge of

strategic planning.

( Responsible for compiling information, implementation and ongoing

support of products and service to ensure consistency within product

vision.

( Build and maintain good client relationships and drive a high degree of

employee engagement while upholding high standards.

( Review and format data files to ensure accuracy for testing, post-

screening and production.

( Oversee process management, productivity, and output management as well

as quality management and client-focused issues.

( Complete weekly and monthly audits to ensure correct strategies are

carried out for each product vision.

Rampart Properties, St. Petersburg, FL

March 2010 - June 2011

Property Assistant/Mail Room Manager

( Provide assistance to the Property Manager of various homeowner and

condominium associations. Daily tasks include answering questions

regarding fees, sales & leases, clubhouse reservations, parking, repairs.

( Operate the mailroom. Duties include handling all outgoing mail,

postage, delivery, maintenance.

Amscot Financial, Pinellas Park, FL

Dec, 2009 - March, 2010

Financial Services Associate

. Processing transactions, including cashing checks, money orders, issuing

cash advances, faxes, bill payments, Western Union, loading Amscot

debit cards, collection calls on delinquent accounts.

. Assisting customers with questions regarding various check cashing fees

and other services provided.

Travel Services USA, Clearwater, FL

Jan, 2006 - Nov, 2009

Customer Service Representative

. Answered any questions members had regarding their membership such as

vacation weeks, billing & payment plan, specials and available inventory of

travel destinations.

. Data entry of all new members into VacTrak, which was the internal system

used to gather general information, payment plans, posting payments and

listing sales commissions.

T. Rowe Price, Tampa, FL

July, 2005 - Jan, 2006

Service Associate

. Call center receiving new & current shareholders requests for buying,

selling & exchanging of shares held within their mutual funds.

. Answered general questions shareholders might have regarding mutual

funds.

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