Customer Service Quality Assurance

Skills

. Bilingual (French/English)

. Dependable and conscientious - Great attention to detail

. Very organized

. Expert troubleshooter and problem solver

. Excel at multi-tasking

. Effective communicator-both written and oral

. Good presentation skills

. Excellent interpersonal skills-able to interact with all levels of an

organization

. Knowledge and understanding of many office based programs including

Word, Excel, Lotus Notes, Outlook and Access.

. Knowledge of the ERP Movex system and SAP to perform business

transactions.

Work Experience

Orion Genomics Central West End, MO 2012- PRESENT

Document Control Coordinator / QA

. Created the Document Control process compliant with the FDA and ISO

. Apply the document process, received, reviewed and format documents in

preparation for final approval

. Release all SOPs on a timely fashion

. Train personnel

. Accomplish timely results through example, demonstration of leadership

skills and execution of focused action plans

. Maintain database system

. Assist QA/RA and R&D with technical documentation

. Optimize and improve the document control process

. Assist or take over any project or tasks given to me

. Maintained Quality Records

bioMerieux Hazelwood, MO 2006-2012

Quality Assurance Specialist

. Responsible for the maintenance of controlled documents within the

Document Control department domain as required by Quality Standards

. Responsible for creation and maintenance of documents in Livelink

systems as required

. Provide excellent customer service to our internal customer and

management

. Coordinate all document and product changes to ensure completeness of

information and compliance to internal procedures, ISO13485 standards

and the FDA regulations

. Meet with Change boards to assure that requested Changes are processed

in compliance to internal procedures and ISO/FDA documentation

requirements.

. Ensure documents are reviewed and approved; encourage timely action by

the recipients.

. Maintain controlled files in Document Control Room.

Initiate documentation changes at the request of management.

. Issue identification numbers to all controlled documents within the

Document Control review process.

. Train customers on change processes or other Document Control

processes as needed.

. Publish new/revised documents in Livelink upon effectivity.

. Perform as backup to Sr. Document Control Specialists in meetings and

in handling transactions in the ERP system as needed

. Assist on special projects as needed.

. Control Media and Quality Record

. Perform standard and diversified administrative duties in support of

the facilities Department

Brown Shoe Clayton, MO 2005 - 2006

Bilingual Customer Service

. Assure world class customer service to both English and French

speaking customers to assist them in purchasing shoes and upselling

. Research and provide solutions to customers' questions, concerns and

complaints

. Assist in training new employees one-on-one

. Consistently scoring above expectation on quality monitoring calls and

available time-in

Financial Asset Management Systems St.-Charles, MO 2002 - 2005

Account Resolution Specialist

. Provide resolution to defaulted student loans as a contractor for the

U.S. Department of Education

. Locate borrowers and provide them with a payment plan in a

professional manner

. Maintaining prior arrangements with borrowers

. Outbound and inbound calling

. Meeting daily and monthly budget

IC Group Winnipeg, Canada 2000

Bilingual Customer Service Representative

. In-house translator for the company

. Outbound and inbound calling

. Sweepstake winner verification

. Responsible for ensuring prompt and accurate mailing of prizes to

competition winners

. Data entry

Saan Corporate Office Winnipeg, Canada 1998 - 2000

Price Look-Up Coordinator

. Work closely with buyers and their associates and internal departments

to ensure accuracy and efficiency of sales

. Data entry of sale prices

. Translation

. Problem solving

Auditor

. Responsible for auditing and processing end of day transaction of 52

stores across Canada

. Meet month end deadlines and create reports

. Problem solving over the phone with store managers

Education

. 27 hours of college hours at Lindenwood University - Business

Administration

. Graduated 1998 Coll ge Louis-Riel Winnipeg, Canada

Accreditations

. Completed ASQ Quality 101, ASQ Foundations in Quality Learning Series

. Completed CQIA

. Completed Train-the-Trainer class

. Completed Internal Auditor course

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