Customer Service Sales
Resume:
Harold Wallace
Current Address:
Houston, TX 77065
**********@*****.***
PROFILE
• Strategically build and maintain profitable business relationships, gaining trust and loyalty from clients
• Strong interpersonal skills and proven ability to work affectively with individuals on many levels
• Ability to remain calm and utilize managerial reasoning in critically demanding situations
EDUCATION
Lone Star College System May 2014
Cisco Networking Engineer, CCNA
Texas Southern University, Houston, TX August 2006- May 2008
Bachelor of Arts in Mass Communication Major GPA: 3.0/4.0
Computer Skills:
Microsoft Access, Excel, PowerPoint, Word, and Outlook
WORK EXPERIENCE
COMPUTER TECH
Best Buy, Geek Squad Houston.,Tx Aug. 2011 - present
• Perform administrative duties within the precinct and manage department communication.
• Perform product shipping and receiving, light touch maintenance and repair of products.
• Diagnosis and replacement of hardware and software issues (replace HDD, LCD replacement)
Tech/Driver June 2010- July 2011
Vitel Comm.,Houston TX
• Installed Xfinity cable, internet, and phone service for Comcast residential clients
• Read various signal’s for particular services and maintain route in an reasonable time
• Troubleshooting various technical issues, using training and reasoning to solve all situations
Sales Associate Feb 2009- May 2010
Geek Squad, NCO, Houston, TX
• Work in fast-paced atmosphere, exceeding expectations and received the star of the week award
• Generate and maintain personal clientele satisfying all their transactions, needs, and concerns
• Learn advanced sales training and general customer service techniques at company training workshops
to better serve customers
Contact this candidate