Customer Service Security

MELVIN HURST

*** **** ***** ******, *** # *C, N ew York, N Y 1 0031

Home: 212-***-**** • Cell: 347-***-****

*********@*****.***

SUMMARY

Committed to addressing customer concerns with speed, accuracy and professionalism.Customer-focused

Representative with a prove capacity to troubleshoot issues to ensure customer satisfaction.

HIGHLIGHTS

Team management Deadline-oriented

Meticulous attention to detail High customer service standards

Focused on customer satisfaction Negotiation competency

Skilled multi-tasker Telecommunications knowledge

ACCOMPLISHMENTS

Exceeded corporate target for customer satisfaction with no complains .

EXPERIENCE

US SECURITY ASSOCIATES, INC

New York, NY

08/2005 to 12/2012

Global Security Operational Supervisor

Assigned Client - Instinet, LLC Account Supervise and manage a security staff of 15 S/O's and receptionist staff

on 2 seperate floors .Supervised special events and VIP parties

Provide proper training and monitoring for the assigned security staff.Filled in as receptionist as needed, patrolled

5 floors .

Work closely with the client and employees to meet client expectations.A Stock Brokerage firm of 300 Domestic

employees and 300 international

Supervise the Global Security Control Center Operations to meet and adhere to the client's policies and

procedures.Handle heavy incoming and

outgoing emails and phone calls.Supervise, monitor CCURE 800 operations; domestically and

internationally.recieved guess from all over the world .

Administrator of CCTV operations and DVR alarms; direct CCURE monitor requests; security monitoring,

investigating.All request and responds by email Lotus Notes only . Manage scheduling and payroll for assigned

S/O's also finger printed all clients employees.Escorted guess to the right employee or Department

KERMAN PROTECTION SYSTEMS

New York, NY

01/2003 to 01/2005

Guard Respondent / Dispatcher / Supervisor

Responded to burglary alarms; supervised staff at other locations; entered new positions.

on-line ;troubleshoot systems via internet and at other locations; dispatched guards to.

alarm sites; took in alarm signals from computer ; contacted owner of location; worked.

closely with police and fire departments.

ALLIED SECURITY, INC

New York, NY

10/2001 to 06/2002

Corp. Security Officer / Rover Supervisor

Assigned Client - Deloitte & Touche Account Secured employees and location at 1 WFC during reconstruction

after 09/11/01; patrolled 7 floors for tenant, Deloitte & Touche, controlled construction workers and employees;

kept daily log on all activities and entries on each floor; served as Rover Supervisor for 10 corporate officers.

ADT / HOLMES PROTECTION SECURITY

10/1988 to 03/2001

Response Agent / Vault Suprv. / Dispatcher

Responded to burglar alarms,hold-ups, and fire alarms at various locations as armed agent; searched and

secured location; generated detailed report; picked up and delivered high - valued jewelry and stones to various

locations; attended to and secured vault boxes for customers of the diamond district; data entry, set up accounts,

billing, secured location as armed attendant, dispatched agents to other locations, maintain daily logs, supervised

6-8 agents on 30-40 jobs per day.

EDUCATION

HIGH SCHOOL DIPLOMA

Dublin High School

ADDITIONAL INFORMATION

CERTIFICATES / AWARDS:

NYS 47-HRS Firearm Course, NYS Driver's License # 976-147-754, AED and CPR Certified, FEMA

Emergency Management Certificates

Security License # 100********, 16 HRS and 8 HRS NYS Security License Bomb Threat Plan Course, F-91

Fireguard License

Contact this candidate