Customer Service High School

DALE W. PYLES

*** ******* **** . ********, ** *3119 . 614-***-**** .

***********@*****.***

Summary of Qualifications

< An intellectually curious, confident and self-monitoring supervisor with

more than 8 years of professional experience

< Strengths include the ability to operate under stress by adapting to new

situations in order to facilitate group processes

< Strong ability to clearly communicate, prioritize work flow and motivate

others to achieve goals

< Committed to maintaining quality and efficiency

Professional Experience

Customer Service

< Kept records of customer interactions or transactions, recording details

of inquiries, complaints, or comments, as well as actions taken

< Checked to ensure that appropriate changes were made to resolve

customers' problems

< Referred unresolved customer grievances to designated departments for

further investigation

< Contacted customers to respond to inquiries or to notify them of claim

investigation results or any planned adjustments

Clerical

< Operated office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and personal computers

< Answered telephones, direct calls, and take messages

< Communicated with customers, employees, and other individuals to answer

questions, disseminate or explain information, take orders, and address

complaints

< Reviewed files, records, and other documents to obtain information to

respond to requests

Sports Coach

< Provide training direction, encouragement, motivation, and nutritional

advice to prepare athletes for games, competitive events, or tours

< Plan, organize, and conduct practice sessions

< Instruct individuals or groups in sports rules, game strategies, and

performance principles, such as specific ways of moving the body, hands,

or feet, to achieve desired results

< Adjust coaching techniques, based on the strengths and weaknesses of

athletes

Education

Computer Science, East High School, Columbus, Ohio

Graphic Arts & Printing, Northeast Career Center, Westerville, Ohio

Employment History

Gladden Community House Sports Coach 2013-Present

S.P. Richards Warehouse

2002-2012

Integra Pricing

Coordinator 2000-2002

Gladden Community House Sports Coach 1989-1996

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